Manager: Learning & Development at DP World

Job Function

• To manage the processes, team and resources accountable for the effective planning and execution of the learning and development activities contributing to operational effectiveness, customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements. Actively establish and lead the operations of the learning and development team.

Key Performance Areas:

• Support Learning Partners in the planning of learning activities for the year, including forecasting on budget needs, accommodating companywide training needs
• Develop and or maintain learning policies, processes and procedures.
• Identify, source, brief, monitor and manage 3rd party vendor contracts and relationships.
• Oversee service provision of 3rd party vendors and track service against agreed SLAs.
• Effectively, accurately and timeously plan and coordinate the logistics for learning activities, events, as well as instructor activities and arranging for relevant materials and resources to be available
• Ensure effective and appropriate facilities, catering and operations support for all learning and development activities
• Obtain, record, analyse, and report on learning and development information to enable effective and efficient analysis and decision making
• Build, manage and maintain relationships with external regulatory bodies such as ITF
• Continuously monitor and report on progress against learning and development strategy and plans, and make adjustments where necessary
• Ensure learning schedules are managed and maintained in accordance with relevant frameworks, policies and procedures
• Manage and ensure timeous issuing of training certificates and other documentation
• Ensure all administration and record keeping activities are completed timeously and in accordance with relevant policies and procedures
• Ensure compliance with relevant learning regulations
• Lead and manage moderation, quality assurance and audit processes
• Manage and ensure timeous and accurate internal and external reporting on learning and development activities and solutions,
• Contribute to the setting of frameworks for training budgets, minimise expenditure and manage costs and assets effectively
• Manage, monitor and report on budget variances in order to maximise financial performance
• Partner with finance to institute and maintain proper financial controls including learning vendor purchase order processing and payment, grant funding management invoicing processes, procedures and issuing managing all financial aspects of projects
• Monitor the implementation of financial procedures to ensure disciplines are adhered to
• Develop and track continuous improvement KPIs or metrics
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence

Qualifications Required:

• Bachelor’s Degree or HND
• Member of HR Chartered Institute – SHRM, CIPD, HRCI, CIPM, NITAD

Experience and Skills Required:

• Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience
• Experience with HRIS preferred but not required
• Excellent written, verbal, communication, and interviewing skills.
• Proficient with Microsoft office suite or related software
• Problem-solving and decision-making skills
• Training Need Analysis
• Practical experience using digital learning platforms
• Ability to relate to and communicate with all levels of management and candidates.
• Strong customer service capabilities, both internally and externally