Human Resources / Admin Manager at Kloverharris Limited

Job Summary

• We are seeking an experienced Hr/Admin Manager.
• The job role is responsible for various aspects of human resources which involves handling a wide range of HR and Admin duties rather than specializing in one specific area. 
• This includes developing HR strategies, overseeing the recruitment process, managing employee relations, ensuring compliance with labour laws and fostering a positive workplace culture.

Roles & Responsibilities
Recruitment and Staffing:

• Management of the recruitment-to-hire process and approvals
• Ensure total compliance with all organizational processes on talent acquisition
• Build a talent database of both internal and external candidates for all job roles

Strategic HR Procedures and Policies Management:

• Develop, implement and update HR strategies aligned with the overall business strategy.
• Analyse HR metrics and provide reports to senior management for decision-making.
• Communicate HR policies to staff and ensure understanding and adherence.
• Ensure all HR processes are properly documented on the HRIS
• Prepare monthly report on all HR processes
• Promote awareness of compliance issues and ethical behavior across the organization.

Compensation & Benefits:

• Manage compensation structures and ensure competitive pay practices.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, leave management and other benefits.
• Collaborate with the finance department to ensure accurate and timely payroll processing.
• Maintain payroll records and handle employee payroll inquiries.
• Ensure all contract renewals, confirmations and associated process are done as at when due.

Onboarding and Offboarding:

• Develop and implement effective onboarding programs.
• Facilitate the onboarding process for new employees, including orientation and training sessions.
• Manage the offboarding process, including exit interviews and final paperwork.

Performance Management:

• Implement and manage performance appraisal systems
• Provide guidance to managers on performance management and improvement plans.

Training and Development:

• Identify training needs and coordinate learning and development programs.
• Support career development and succession planning initiatives.

Employee Relations:

• Serve as a point of contact for employee concerns and grievances.
• Mediate and resolve conflicts between employees and management.
• Foster a positive work environment and promote employee engagement.

Expatriate Management:

• Ensure compliance with immigration laws and regulations in host and home countries.
• Provide cross-cultural training and support to expatriates and their families to facilitate smooth cultural transitions. • Coordinate and manage the end-to-end process of expatriate assignments, including pre-assignment planning, relocation, and repatriation.
• Work with legal and immigration experts to obtain necessary visas and work permits for expatriates and their families.
• Support managers in conducting performance reviews and setting development goals for expatriates.

Compliance:

• Ensure compliance with local, state, and federal labor laws and regulations.
• Maintain accurate and up-to-date records of compliance activities and audits.
• Prepare and submit compliance reports to senior management and regulatory bodies as required.

Administrative Management:

• Maintain and update employee records, including personal data, job information, and benefits.
• Oversee the management of HR databases and ensure data integrity.
• Ensure accurate and timely processing of HR documents and reports.

Key Performance Indicators

• Average number of days to fill in vacant positions
• Administrative efficiency
• Cost management
• Strategic contributions
• Compliance and risk management with all processes and policies
• Compliance with payroll submission deadline
• Employee engagement and retention
• Percentage of errors in payroll
• Percentage of deviation from approved salary structure
• HR process efficiency and turn-around time
• Staff compliance to policies Learning & Growth
• Competency development; skills improvement
• Participation in training & development (in-house)

Working knowledge, skills and competencies and attributes Knowledge

• Good understanding of global best practices in HR
• Knowledge of pay structures, benefits administration, etc.
• Familiarity with HRIS (Human Resource Information Systems) and other HR tech tools.
• Understanding recruitment processes, interviewing techniques, and candidate evaluation
• Understanding organizational goals and aligning HR strategies to meet them.
• Analytical skills

Skills:

• Effective verbal and written communication to interact with employees, management, and external stakeholders. • Analysing situations, problem-solving, and making informed decisions.
• Resolving disputes and managing conflicts between employees or departments.
• Ensuring accuracy in HR processes and documentation
• Managing multiple tasks, prioritizing, and meeting deadlines.

Competencies:

• Upholding ethical standards and maintaining confidentiality
• Understanding and managing emotions, fostering relationships, and empathizing with others
• Collaborating effectively with other departments and team members
• Being sensitive and adaptable to diverse cultures and backgrounds.
• Handling pressure, setbacks, and challenges effectively

Attributes:

• Being reliable and trustworthy in handling sensitive HR information
• Understanding and considering the perspectives and feelings of employees.
• Maintaining a professional demeanour in all interactions
• Being open to new ideas and innovative HR approaches
• Ensuring that sensitive employee information remains private and secure