Latest Jobs at Kloverharris Limited

Job Summary

• The Digital Product executive will lead the strategy and execution of our digital platforms (website, mobile app, and emerging channels) to elevate the luxury shopping experience.
• He/she will also define the product vision for the company’s digital ecosystem, aligning with brand ethos and business goals (e.g., personalization, VIP clientele).

Key Responsibilities

• Prioritize features that enhance luxury UX (e.g., virtual appointments, AR try-on, curated collections).
• Benchmark against competitors (e.g., Moda Operandi, Farfetch) and innovate beyond industry standards.
• Analyze user behavior (Hotjar, Google Analytics) to identify friction points in high-value customer journeys.
• Partner with CRM to integrate client profiles (purchase history, preferences) into personalized experiences.
• Set KPIs (e.g., AOV, retention, session duration) and report on ROI of product initiatives.
• Work with boutique teams to digitize in-store services (e.g., virtual styling, concierge chat).
• Align with marketing on campaigns (e.g., trunk shows, collabs) to drive engagement.
• Liaise with luxury brand partners on technical integrations (e.g., exclusive drops, API feeds).
• Pilot emerging technologies (AI styling tools, NFT loyalty programs, live shopping).
• Test and scale features for high-net-worth clients (e.g., private online showrooms).

Requirements

• A First Degree in Marketing, Business Development or related field.
• Professional certification/ MSc. in Marketing, Marketing Communication, Advertising or relevant post graduate programme would be an added advantage.
• A minimum of 5 years career experience in similar role with top brands.
• Strategic Vision & Roadmap
• Market Analysis
• Product Strategy
• Data-Driven Decision Making
• Critical thinking
• Analytical thinking
• Problem solving
• Communication skills
• Organizational skills
• Technical proficiency
• Teamwork.

Why Join our company?

• Impact: Redefine luxury digital retail.
• Perks: Employee discounts, access to exclusive brand events, flexible work environment.
• Growth: Direct exposure to top-tier fashion houses and their marketing and tech departments.

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Job Summary

• We are seeking a dynamic and experienced Sales and Marketing professional to join our team. 
• The ideal candidate will be responsible for promoting and selling our range of metro fibre connectivity products, including Dark fibre, DWDM, Ethernet, and transit connectivity to enterprises, as well as open access Fibre-to-the-Home (FTTH) connectivity to ISPs and carriers. 
• This role requires a strong understanding of the telecoms industry in Nigeria, our products and services, excellent presentation skills, and proficiency in marketing and social media strategies.

Key Responsibilities
Sales and Business Development:

• Identify and target potential enterprise customers and ISPs/carriers for our connectivity solutions.
• Develop and maintain strong relationships with key decision-makers.
• Conduct product presentations and demonstrations to prospective clients.
• Negotiate and close sales deals to meet or exceed sales targets.
• Prepare regular sales reports and forecasts for senior management.
• Monitor sales performance and adjust strategies as needed to meet targets.
• Ability to contribute meaningfully towards the development and implementation of sales strategies to achieve revenue targets for products such as Dark Fibre, Metro Ethernet, IP Transit and FTTH.

Product Knowledge:

• Maintain a thorough understanding of Colocation & Compute Space services, Dark Fibre, DWDM, Metro Ethernet, IP Transit connectivity and FTTH products.
• Stay updated on industry trends and technological advancements.
• Understand AFL Networks' specific offerings, including our open access metropolitan fibre cable network services and aerial fibre-optic network infrastructure.

Marketing and Social Media:

• Develop and implement marketing strategies to promote our connectivity solutions.
• Create engaging content for social media platforms to increase brand awareness and generate leads.
• Collaborate with the marketing team to design and execute campaigns.
• Conduct market research to identify trends, customer needs, and competitive landscape.
• Analyze sales data to inform marketing strategies and product positioning.

Team Leadership:

• Ability to develop and mentor a team of sales and marketing professionals.
• Ability to foster a collaborative and high-performance work environment.

Customer Engagement:

• Provide exceptional customer service and support to ensure customer satisfaction.
• Address customer inquiries and resolve issues promptly.
• Build and maintain strong relationships with key customers and partners.
• Stakeholder Collaboration: o Work closely with other teams, including the commercial, network implementation and operations teams to ensure seamless service delivery.

Qualifications

• Education: Bachelor’s Degree in Economics, Business, Marketing, Telecommunications, or a related field. A Master’s Degree is a plus.
• Experience: Minimum of 3 - 5 years of experience in enterprise sales & marketing, or a related role within the telecommunications industry with proven track record of achieving sales targets and driving business growth.

Skills:

• Strong understanding of fiber optics, Layer 2 services, virtual machine services and data center operations. • Excellent presentation, communication and interpersonal skills.
• Proficiency in marketing strategies and social media platforms.
• Ability to work independently and as part of a team.
• Ability to multi-task, perform well in high pressure environment and excel when faced with tight deadlines.
• Effective time management
• Attention to details.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary that is performance-based.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.

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Job Summary

• We are seeking an experienced and results-driven Brand Manager, Montblanc who will lead our sales and expansion efforts in Nigeria.
• The ideal candidate will drive sales growth, develop strategic initiatives, and foster collaboration with our international Montblanc partner.

Key Responsibilities

• Business Expansion: Collaborate with the Business Development team to expand Montblanc's business in Nigeria.
• Sales Performance: Drive and maximize sales performance to consistently achieve overall sales targets while ensuring operational integrity and monitoring monthly profitability.
• Boutique Sales Development: Develop initiatives to increase boutique sales and manage Montblanc boutiques across Nigeria.
• Product Management: Liaise with international brand on new products, ensuring availability in the Nigerian market.
• Brand Promotion: Work with brands and marketing teams to promote Montblanc's brand image in Nigeria.
• Competitor Analysis: Conduct competitor analysis to ensure Montblanc stays ahead of competitors.
• Market Research: Conduct research on trending markets and fast-moving products.

Requirements

• Bachelor’s Degree in Marketing, Business Administration or a related discipline. M.Sc. in related course.
• 8+ years progressive experience in sales especially in luxury writing instruments, large leather goods, small leather goods, FMCG, luxury retail etc.
• Experience with knowledge of market strategy.
• Ability to build, execute and follow the Company strategy
• Proven ability to drive results and to manage teams
• Commercial awareness and strong business acumen
• Proven sales management experience in the luxury retail industry
• Strong leadership and team management skills
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyze sales data and develop strategic initiatives.
• Strong understanding of the Nigerian market and luxury retail industry.
• Proficiency in Microsoft Office and sales management software.

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a renowned luxury brand
• Professional development and growth opportunities
• Collaborative and dynamic work environment.

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Job Summary

• We are seeking an experienced Hr/Admin Manager.
• The job role is responsible for various aspects of human resources which involves handling a wide range of HR and Admin duties rather than specializing in one specific area. 
• This includes developing HR strategies, overseeing the recruitment process, managing employee relations, ensuring compliance with labour laws and fostering a positive workplace culture.

Roles & Responsibilities
Recruitment and Staffing:

• Management of the recruitment-to-hire process and approvals
• Ensure total compliance with all organizational processes on talent acquisition
• Build a talent database of both internal and external candidates for all job roles

Strategic HR Procedures and Policies Management:

• Develop, implement and update HR strategies aligned with the overall business strategy.
• Analyse HR metrics and provide reports to senior management for decision-making.
• Communicate HR policies to staff and ensure understanding and adherence.
• Ensure all HR processes are properly documented on the HRIS
• Prepare monthly report on all HR processes
• Promote awareness of compliance issues and ethical behavior across the organization.

Compensation & Benefits:

• Manage compensation structures and ensure competitive pay practices.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, leave management and other benefits.
• Collaborate with the finance department to ensure accurate and timely payroll processing.
• Maintain payroll records and handle employee payroll inquiries.
• Ensure all contract renewals, confirmations and associated process are done as at when due.

Onboarding and Offboarding:

• Develop and implement effective onboarding programs.
• Facilitate the onboarding process for new employees, including orientation and training sessions.
• Manage the offboarding process, including exit interviews and final paperwork.

Performance Management:

• Implement and manage performance appraisal systems
• Provide guidance to managers on performance management and improvement plans.

Training and Development:

• Identify training needs and coordinate learning and development programs.
• Support career development and succession planning initiatives.

Employee Relations:

• Serve as a point of contact for employee concerns and grievances.
• Mediate and resolve conflicts between employees and management.
• Foster a positive work environment and promote employee engagement.

Expatriate Management:

• Ensure compliance with immigration laws and regulations in host and home countries.
• Provide cross-cultural training and support to expatriates and their families to facilitate smooth cultural transitions. • Coordinate and manage the end-to-end process of expatriate assignments, including pre-assignment planning, relocation, and repatriation.
• Work with legal and immigration experts to obtain necessary visas and work permits for expatriates and their families.
• Support managers in conducting performance reviews and setting development goals for expatriates.

Compliance:

• Ensure compliance with local, state, and federal labor laws and regulations.
• Maintain accurate and up-to-date records of compliance activities and audits.
• Prepare and submit compliance reports to senior management and regulatory bodies as required.

Administrative Management:

• Maintain and update employee records, including personal data, job information, and benefits.
• Oversee the management of HR databases and ensure data integrity.
• Ensure accurate and timely processing of HR documents and reports.

Key Performance Indicators

• Average number of days to fill in vacant positions
• Administrative efficiency
• Cost management
• Strategic contributions
• Compliance and risk management with all processes and policies
• Compliance with payroll submission deadline
• Employee engagement and retention
• Percentage of errors in payroll
• Percentage of deviation from approved salary structure
• HR process efficiency and turn-around time
• Staff compliance to policies Learning & Growth
• Competency development; skills improvement
• Participation in training & development (in-house)

Working knowledge, skills and competencies and attributes Knowledge

• Good understanding of global best practices in HR
• Knowledge of pay structures, benefits administration, etc.
• Familiarity with HRIS (Human Resource Information Systems) and other HR tech tools.
• Understanding recruitment processes, interviewing techniques, and candidate evaluation
• Understanding organizational goals and aligning HR strategies to meet them.
• Analytical skills

Skills:

• Effective verbal and written communication to interact with employees, management, and external stakeholders. • Analysing situations, problem-solving, and making informed decisions.
• Resolving disputes and managing conflicts between employees or departments.
• Ensuring accuracy in HR processes and documentation
• Managing multiple tasks, prioritizing, and meeting deadlines.

Competencies:

• Upholding ethical standards and maintaining confidentiality
• Understanding and managing emotions, fostering relationships, and empathizing with others
• Collaborating effectively with other departments and team members
• Being sensitive and adaptable to diverse cultures and backgrounds.
• Handling pressure, setbacks, and challenges effectively

Attributes:

• Being reliable and trustworthy in handling sensitive HR information
• Understanding and considering the perspectives and feelings of employees.
• Maintaining a professional demeanour in all interactions
• Being open to new ideas and innovative HR approaches
• Ensuring that sensitive employee information remains private and secure

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Job Description

• We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations.
• The ideal candidate will have a strong background in network operations, service provisioning, and team management. 
• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Team Leadership: Lead and manage the NOC team, ensuring effective coordination and communication among team members.
• Service Provisioning: Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
• Network Monitoring: Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.
• Incident Management: Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
• Performance Monitoring: Track and report on network performance, identifying areas for improvement and implementing necessary changes.
• Process Improvement: Develop and implement best practices and standard operating procedures to enhance NOC operations.
• Stakeholder Collaboration: Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
• Training and Development: Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
• System Configuration: Configure system hardware and manage system backups to ensure network reliability and security.
• Troubleshooting: Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
• Documentation: Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Requirements
Qualifications:

• Education: Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field. A Master's Degree is a plus.
• Experience: Minimum of 3 - 5 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.
• Certifications: Ideal - Certified NOC Manager (CNOCM) and CCNP, PMP, Risk and Information Systems Control (CRISC) is a plus.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in network monitoring tools and methodologies.
• Analytical and problem-solving skills.
• In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.
• Advanced knowledge of network deployment and infrastructure.
• Ability to work flexible hours and under pressure.
• Experience with trouble ticketing systems while troubleshooting issues.
• Connectivity Technologies: Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.