HR & Business Development Officer at 1860 Travels Limited

• The HR & Business Development Officer is responsible for managing the Company's human resource functions while driving business growth through client relationship management, corporate partnerships, lead generation, and customer engagement. The role oversees recruitment, employee relations, performance management, office administration, daily staff coordination, and business development initiatives to support the Company's strategic objectives.
• Working in a hybrid environment, the Officer is expected to maintain high standards of professionalism, ensure compliance with Company policies, foster employee engagement, and contribute to achieving the Company's revenue and growth targets.

Core Areas of Responsibility:

Human Resources

• Recruitment and talent acquisition.
• Employee onboarding and orientation.
• Staff records management.
• Performance management and appraisal coordination.
• Leave and attendance administration.
• Employee relations and conflict resolution.
• HR policy implementation and compliance.
• Training and development coordination.
• Staff welfare and engagement.
• Disciplinary processes and documentation.

Business Development

• Identify and pursue new business opportunities.
• Develop and maintain relationships with corporate and individual clients.
• Generate qualified leads and support conversion into sales.
• Prepare proposals, quotations, and partnership documentation.
• Conduct client follow-ups and relationship management.
• Coordinate customer satisfaction surveys and retention initiatives.
• Support marketing campaigns and promotional activities.
• Build strategic partnerships with organizations and institutions.
• Maintain and update CRM records.
• Prepare monthly business development reports.

Administration

• Coordinate office administration.
• Manage office assets and supplies.
• Maintain statutory and company documentation.
• Coordinate facility management and vendor relationships.
• Prepare administrative reports.
• Support management meetings and documentation.

Daily Huddle & Performance Coordination

• Coordinate and manage the Company's daily staff huddles.
• Prepare meeting agendas and circulate reminders.
• Record attendance and meeting minutes.
• Track action items and ensure timely completion.
• Follow up with department heads on outstanding tasks.
• Escalate operational challenges to Management.
• Maintain daily accountability reports.

Key Performance Indicators (KPIs)HR

• Recruitment turnaround time.
• Employee retention rate.
• Performance appraisal completion.
• Attendance accuracy.
• Staff documentation compliance.
• HR report submission timeliness.

Business Development

• Monthly qualified corporate leads generated.
• New corporate accounts secured.
• Client retention rate.
• Customer satisfaction score.
• Revenue generated from new business.
• Strategic partnerships established.
• Proposal conversion rate.
• CRM accuracy and update compliance.

Administration

• Administrative efficiency.
• Asset management accuracy.
• Vendor management effectiveness.
• Office operational readiness.

Qualifications

• Bachelor's Degree in Human Resource Management, Business Administration, Marketing, Industrial Relations, or a related field.
• Minimum of 2–3 years' relevant experience in Human Resources, Business Development, Administration, or Client Relationship Management.
• Professional certification (CIPM, SHRM, HRCI, NIMN, or related) is an added advantage.

Skills & Competencies

• Human Resource Management
• Business Development & Sales
• Client Relationship Management (CRM)
• Negotiation and Persuasion
• Excellent Communication Skills
• Presentation Skills
• Recruitment & Talent Acquisition
• Employee Relations
• Microsoft Office & Google Workspace
• Report Writing
• Time Management
• Problem Solving
• Planning & Organization
• Networking & Relationship Building
• Confidentiality & Integrity