Hotel Manager at Residency Hotels Limited

Responsibilities

• Guest Relations: Ensuring guests have a pleasant experience from check-in to check-out. This includes addressing any concerns or complaints promptly.
• Staff Management: Hiring, training, scheduling, and supervising staff members, including front desk personnel, housekeeping, maintenance, and restaurant staff.
• Financial Management: Budgeting, financial planning, and monitoring expenses to ensure the hotel operates within budget and remains profitable.
• Operations Management: Overseeing day-to-day operations, such as room reservations, housekeeping, maintenance, and food and beverage services.
• Marketing and Sales: Developing marketing strategies to attract guests and increase revenue, including online and offline advertising, promotions, and partnerships.
• Quality Control: Ensuring the hotel meets quality standards in terms of cleanliness, maintenance, and service delivery.
• Safety and Security: Implementing and enforcing safety and security protocols to protect guests, staff, and property.
• Inventory Management: Managing inventory levels of supplies, linens, and equipment to ensure smooth operations.
• Community Relations: Building relationships with local businesses, government agencies, and community organizations to promote the hotel and foster positive relationships.
• Compliance: Ensuring the hotel complies with all relevant laws, regulations, and industry standards, including health and safety regulations and licensing requirements.
• Strategic Planning: Developing long-term goals and strategies to improve the hotel's performance and competitiveness in the market.
• Customer Service: Setting standards for guest service and ensuring they are met consistently throughout the hotel.