Receptionist at Charles Ardor & Company

Reports To: Hospitality Manager/Managing Director

Role Summary

The Receptionist will be the first point of contact for visitors and callers, providing a warm, professional, and efficient front-desk experience. The role involves managing incoming communication, supporting administrative tasks, and ensuring smooth day-to-day reception operations.

Key Responsibilities

• Greet and welcome visitors in a friendly and professional manner
• Manage the front desk and maintain a tidy and organised reception area
• Answer, screen, and route phone calls and emails
• Provide information and assistance to clients, guests, and staff
• Maintain visitor logs and issue visitor passes where applicable
• Schedule and manage appointments, meetings, and room bookings
• Receive and distribute mail, packages, and deliveries
• Support general administrative duties such as filing, photocopying, scanning, and data entry
• Assist with office supply inventory and ordering
• Uphold confidentiality and handle sensitive information professionally
• Follow company policies and maintain high customer service standards
• Maintain a pleasant and professional atmosphere in the waiting area by keeping noise levels low and guiding guests to avoid unnecessary conversations.

Qualifications & Experience

• OND / HND / Degree in any field preferred
• Previous experience in a receptionist, front desk, or administrative role is an advantage
• Fluency in spoken and written English (or relevant language) is required
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Key Skills & Attributes

• Excellent verbal communication skills with clear and confident speech
• Warm, polite, and professional demeanour
• Strong interpersonal and customer service skills
• Good listening skills
• Strong organisational and multitasking ability
• Attention to detail
• Ability to work under pressure and prioritise tasks
• Punctual, reliable, and well-presented

Work Schedule

• Monday to Saturday

Remuneration

• ₦70,000 monthly