Customer Service Representative / Receptionist at RYNO Nigeria

JOB DESCRIPTION

At RYNO, we are committed to providing exceptional service and support to our customers. We believe in creating a positive and satisfying customer experience at every touchpoint. We are currently seeking a friendly and dedicated Customer Care Representative to join our team and contribute to our mission.

YOU'LL GET TO...

•  Respond to customer inquiries via phone, email, and chat; provide accurate information and assistance.
•  Identify and resolve customer issues promptly; escalate complex problems to senior staff or relevant departments.
•  Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
•  Maintain detailed records of customer interactions and transactions; document all inquiries, complaints, and actions taken.
•  Develop a deep understanding of the company’s products and services to provide informed assistance to customers.
•  Gather customer feedback and report recurring issues to help improve products and services.
•  Work hand in hand with the sales manager and other team members as needed; contribute to a positive team environment.
•  Suggest improvements to customer service, sales and workshop team and help implement best practices.

WHO WE ARE LOOKING FOR

•  Bachelors degree or OND in mass communication or equivalent; additional education or training in customer service is a plus.
•  3 years+ experience in a customer service role.
•  Relevant certifications or training in customer service (preferred).
•  Excellent communication skills, both written and verbal.
•  Ability to work independently and as part of a team.
•  Strong problem-solving abilities and attention to detail.
•  Ability to handle difficult situations with patience and professionalism.
•  Good organizational skills and ability to multitask.
•  Familiarity with customer service software and tools.
•  Friendly and empathetic demeanor.

WHAT WE OFFER

•  Competitive salary and benefits.
•  Opportunities for professional growth and development.
•  A supportive and collaborative work environment.

Location: 108A, Herbert Macaulay way, Central Business District, Abuja FCT.