Housekeeping Supervisor at The Providence Hotel

PURPOSE OF JOB:

To supervise, direct and co-ordinate the all areas in a manner which will result in a clean and attractive hotel facility.

ESSENTIAL FUNCTIONS/ SUCCESS PROFILE

Working with Others

Exceed Customer Expectations

• Anticipate and take action to meet and exceed others needs and expectations
• Continually search for ways to increase customer satisfaction
• Thrive on providing service to others
• Communicate with Others
• Speak clearly and listen effectively
• One-on-one and in group settings
• Possess basic writing skills

Demonstrate Team Spirit & Cooperation

• Enjoy working with others to achieve common goals and objectives
• Display upbeat attitude, even under pressure
• Volunteer as needed to help ensure team success

Act with Professionalism & Integrity

• Conduct business respectfully
• Ethically, and honestly
• Value the diverse background of others

Taking Responsibility

Take Ownership

• Be personally accountable for achieving results in a timely fashion and commit to follow-up
• Take ownership of both positive and negative outcomes of work performance
• Resolve problems without blaming others

Learn, Develop, & Adapt to Change

•  Actively pursue self-development; learn from experience; modify behaviour based on feedback
• Demonstrate flexibility in handling change, unclear situations, shifting priorities, and new job requirements

Learn, Develop, & Adapt to Change

• Work without close supervision
• Use good judgment
• Make sure tasks are completed on time, without error, and up to quality standards

Prioritize activities based on time and attention needed for completion

Attend to Detail

• Ensure all job duties are performed with care and attention to detail
• Personally check work to ensure accuracy
• Understand how the details affect the big picture

Delivering Results

Demonstrate Functional Excellence

• Possess, apply, and continually develop the specific technical knowledge and job skills/requirements needed for effective job performance

Commit to Quality

• Ensure high quality, excellence, and value in work processes and outcomes produced with a commitment to meeting or exceeding standards

Follow Policies & Procedures

• Perform job tasks based on established policies and procedures
• Interpret and apply policy correctly in all situations

Take Direction

• Follow instructions with flexibility to shift priorities upon request
• Accept direction with a positive attitude and sense of urgency
• Understand and respect chain of command

Multitask

• Shift back and forth efficiently between two or more activities, balancing priorities effectively

ENERGY PRESERVATION

• Motivates and inspire others 
• Takes ownership
• Drives continuous improvement
• Demonstrates financial acumen

MAIN DUTIES/ TASKS:

• Answer the telephone calls and follows through the request
• Supervises, trains, directs, disciplines and co-ordinates room cleaners in the prompt and efficient housekeeping of guest rooms - according to The K Hotel standards.
• Assures adherence to The K Hotel policies and standards
• Supervises the competition of short notice requests for room changes
• Notifies supervisor of any rooms requiring replacement or repair of furniture, fixtures, etc.
• Inspects all check out/stay over rooms after they are made up, keeps record of room checkouts and rooms made up and submits their records to housekeeping throughout the day (every 2-5 rooms minimum).
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures etc. Follows through on work orders to ensure completion.
• Checks constantly the status of guest rooms and notifies room cleaners of changes.
• Checks VIP rooms
• Checks early morning make-up rooms.
• Co-ordinates cleaning of guest rooms for proper priority.
• Guest requests
• VIP rooms
• Check out rooms
• Make up rooms
• Expected check-out rooms
• Pick up rooms {Arrivals rooms and VIP Arrivals}
• Room Information
• Deliver the laundry to the Guests when the Laundry is closed and log it in the Laundry Log book
• Handles ‘DND’ rooms. Ensures to call the guest by 15:00hrs and ask for service
• Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats)
• Take part in Communication Meetings on a regular basis
• Operation of Laundry and Valet Service Areas is planned, organized and controlled for optimum functioning
• Efficient communication within Laundry Service Areas and between Housekeeping Areas and other departments is maintained
• Monitor and maintain par stocks, stock taking and procedures

OTHER DUTIES/ TASKS:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• To adhere to Company and Hotel rules and regulations at all times
• Ensure that incidents/ accidents are reported without any delays
• Ensure that QHSE – FSMS related training programs are executed
• Identify training requirements of employees and coordinate with concerned trainers (internal) to execute training 
• Ensure that QHSE – FSMS related records are maintained and updated
• Participates in incident investigation process
• Plans and coordinate with OH&S officers to conduct mock drills with respect to Occupational health & safety

OCCASIONAL DUTIES/ TASKS:

• To report any equipment failures/problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/ Developments schemes as recommended by senior management
• To assist the Duty Manager in any task outlined/ detailed by him/her
• To comply with any reasonable request made by management to the best of your ability

PERSONAL REQUISITE

• Language: Fluent in English, multilingual ability preferred.
• Education: BA would be an advantage, High school diploma
• Experience: Several years’ experience in overall operation
• Computer knowledge: MS Office applications, Opera PMS and other software as required
• Personal appearance: The uniform should be worn with pride and dignity.
• The uniform must be kept clean, tidy and well maintained. 
• Any careless use, wilfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.
• The personal appearance according to the Hotel standard must be adhered to at all times.