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  • Posted: Dec 23, 2024
    Deadline: Jan 19, 2025
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    Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years we have worked with reputable 3-5 star hotels across the nation, providing business solutions in the hospitality industry, and we have earned ourselves as one of the emerging hospitality management company committed to seeing our...
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    Hotel Front Desk Officer (Yola)

    Main function:                    

    To receive and attend to guest

    Reports Directly to: Front Office manager/commercial manager/Operations Manager

    JOB DESCRIPTION

    • Make and confirm reservations for guests
    • Ensure proper room allocation
    • Register and check guests in
    • Close guest accounts and check guests out
    • Confirm relevant guest information
    • Verify guest’s payment method
    • Issue room keys
    • Maintain clear and accurate records of guest room bookings
    • Compute all guest billings, accurately post charges to guest rooms and house accounts
    • Receive and transmit messages for guests
    • Listen and respond to guest queries and requests both in-person and by phone
    • Review accounts and charges with guests during the check-out process
    • Process accurate payment of guest accounts
    • Inform housekeeping when rooms have been vacated and are ready for cleaning
    • Monitor visitors to the hotel
    • Enforce rules and policies of the hotel
    • Maintain a neat and orderly front desk and reception area
    • Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
    • Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
    • Good knowledge of Microsoft word and excel.
    • Good knowledge of eZee hospitality solution.
    • Any other assigned duty by the management.

    Method of Application

    Interested and qualified candidates should forward their CV to: venmacresourceslimited@gmail.com using the position as subject of email.

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