Guest Relations Officers – Hospitality at a Reputable Company

The Guest Relations Officer will ensure that guests receive exceptional service throughout their experience. The role will serve as a key point of contact for guest enquiries, requests, feedback and complaints.

Key Responsibilities

• Welcome guests warmly and provide assistance as required.
• Build positive relationships with guests throughout their stay or visit.
• Handle guest enquiries, requests and complaints professionally.
• Follow up on guest concerns to ensure satisfactory resolution.
• Coordinate special requests with relevant departments.
• Obtain guest feedback and communicate recurring issues to management.
• Provide information regarding facilities, services and local attractions.
• Assist VIP and special-category guests where required.
• Maintain accurate records of guest requests, incidents and feedback.
• Work closely with Front Office, Housekeeping, Food & Beverage and other departments.
• Maintain exceptional grooming and service standards.

Requirements

• OND/HND/Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
• Minimum of 2 years’ experience in hospitality, guest relations, front office or customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Excellent grooming and professional presentation.
• Ability to remain calm and courteous when handling difficult situations.
• Strong customer-service orientation.
• Ability to work shifts, weekends and public holidays.

Salary: ₦100,000–₦150,000 monthly