Head of Retail - Africa Operation at MANO Africa

As Head of Retail, you are responsible for overall success of all the retail operations of MANO, which includes meeting your financial and service targets. You are responsible for maintaining standards – including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service. The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda

Job Duties

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Understand the requirements of existing customers to ensure their needs are being met
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring
• Plan and oversee MANO promotional events or displays
• Keep abreast of market trends to determine the need for improvements in our Warehouses and MANO
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines
• Provide cost & sales analysis on all retail stock offering
• Maintain your departmental KPI’s
• Implement cyclical displays to support all in-house promotions and events
• You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre
• Liaise with Marketing & Sales for promotional requirements
• Liaise with Marketing & Sales to create promotional offers
• Assist with the development of annual In-house promotion calendar within the retail remit
• Assist with the development of marketing collateral to support in-house promotions
• Maintain an overall 95% client satisfaction rating for all team members

Requirements

• Proven experience as Head of Retail, Retail Manager or in other related managerial position
• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent command of English is a must
• Excellent organizing and leadership skills
• Commercial awareness
• Experience in the e-commerce, groceries industry is a plus
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software (e.g. MS RMS)
• BSc/BA in business administration, sales or relevant field; MSc/MA is desirable