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As Head of Retail, you are responsible for overall success of all the retail operations of MANO, which includes meeting your financial and service targets. You are responsible for maintaining standards – including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service. The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda

Job Duties

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Understand the requirements of existing customers to ensure their needs are being met
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring
• Plan and oversee MANO promotional events or displays
• Keep abreast of market trends to determine the need for improvements in our Warehouses and MANO
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines
• Provide cost & sales analysis on all retail stock offering
• Maintain your departmental KPI’s
• Implement cyclical displays to support all in-house promotions and events
• You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre
• Liaise with Marketing & Sales for promotional requirements
• Liaise with Marketing & Sales to create promotional offers
• Assist with the development of annual In-house promotion calendar within the retail remit
• Assist with the development of marketing collateral to support in-house promotions
• Maintain an overall 95% client satisfaction rating for all team members

Requirements

• Proven experience as Head of Retail, Retail Manager or in other related managerial position
• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent command of English is a must
• Excellent organizing and leadership skills
• Commercial awareness
• Experience in the e-commerce, groceries industry is a plus
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software (e.g. MS RMS)
• BSc/BA in business administration, sales or relevant field; MSc/MA is desirable

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The Supply Chain Officer will be responsible for stock stability and cost control across all product categories and inventory, overseeing inbound & out-bound supply chain activities, ensuring goals of cost effectiveness, timely order fulfilment and inventory management are achieved.

Job duties:

• Responsible for replenishing the stock by regularly creating the purchase order based on the department’s supplier schedule and tracking the delivery and return process.
• Support the relationship with the suppliers to ensure a steady supply of products and to avoid stock shortage.
• Negotiate with suppliers and recommend suppliers with respect to cost, quality and delivery competitiveness across all of the supply chain.
• Oversee inbound and out-bound supply chain activities.
• Coordinate supplier payments with the Finance department.
• Monitor and analyze the inventory composition, reviewing levels of supplies, ordering new products, and providing reports on the company’s inventory levels.
• Suggest and get all necessary approval on transfers of stock management across all Mano warehouses.
• Avoid over-stock of slow-moving items.
• Manage the purchase of easily damaged items and short shelf-life items.
• Reconcile between PO and supplier’s invoice upon delivery before inbounding.
• Report on frequent out of stock items to category leader; daily report about orders made and orders delivered.
• Inform the Category Leader about any cost change and new price lists.
• Share weekly report on out-of-stock items and reason for it.
• Create new items on system and update the master file/product data with all the relevant fields.
• Liaise with admin clerks at the store level on all PO related issues.

Requirements

• Bachelor’s degree in a commercial related or relevant field.
• Minimum of 5+ years of experience in similar role and/or within fast growing and fast paced businesses.
• Experience in being part of supply chain operations for a portfolio of products is desired.
• Must have a strong understanding of ecommerce, inventory, and suppliers management.
• Ability to crunch data and run some analysis on excel is a must.
• Strong communication skill is a must.
• Available to work onsite with close proximity to Victoria Island is a requirement.