Head of operations (Courier & Logistics) at Skynet Worldwide Express

Ideal Candidate must have worked as operation Manager/head of operation in a Courier/Logistics company

Responsibilities:

• Responsible for overall operational management and performance of Hub and delivery operations.
• Responsible for control and supervision of all operation managers
• Supervise Assignment of delivery to couriers according to schedules and route plans.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI & SLA of delivery & pickup commitment.
• Supervise staff to ensure that safety best practices are being followed while handling shipments.

Train and develop industry best practices and SOPs to operations and customer service team members.

• To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
• To ensure costs are regularly reviewed against agreed budget targets.
• Formulate and execute the local strategy in order to deliver best express service to customers
• Develop policies and standard procedure for working process effectively and efficiency.
• Establish, maintains effective relationships with customers, and gains their trust and respect
• Build, keep engagement, motivation, management and leadership, and problem-solving.
• To ensure timely and accurate communication of information which affects service quality.

Provide operations staff with guidance and support to cope with volume growth.

1. To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
2. To ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct.

Reassign responsibilities based on change in volumes or geography.

• To motivate employees to achieve objectives and increase their job satisfaction.
• To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
• Maintain a dynamic and scalable customer service in which resources are managed effectively and efficiently
• Reports directly to the Executive Director