Head, Credit & Marketing/ Business Development Manager at Sterling Asset Management & Trustees Limited

Job Summary

The Head of Credit & Marketing is responsible for driving the Microfinance Bank’s lending, deposit mobilization, and business growth strategies while maintaining high credit quality and portfolio performance. The role oversees credit analysis, loan approval processes, marketing activities, and customer relationship management to ensure profitability, sustainability, and regulatory compliance.

Key Responsibilities

Credit Management

• Develop and implement the Bank’s Credit Policy, ensuring alignment with CBN prudential guidelines and internal risk appetite.
• Supervise the loan origination, appraisal, approval, disbursement, and recovery processes.
• Conduct thorough credit risk analysis and ensure compliance with loan documentation standards.
• Oversee the loan portfolio performance, ensuring low Portfolio at Risk (PAR) and high recovery rates.
• Approve or recommend credit facilities within delegated authority limits.
• Monitor loan repayments and ensure prompt follow-up on delinquent accounts.
• Ensure periodic credit risk assessment and stress testing of the loan portfolio.
• Present periodic credit reports to Management and the Board Credit Committee
• Develop and execute marketing and business growth strategies to increase the bank’s customer base and revenue.
• Identify, develop, and manage new market segments, products, and partnerships.
• Drive deposit mobilization initiatives and ensure branch targets are met.
• Lead the development of micro, SME, consumer, and agricultural lending products tailored to customer needs.
• Build and maintain strong relationships with corporate clients, associations, cooperatives, and community groups.
• Conduct market research to identify new business opportunities and competitive trends.
• Ensure all marketing and sales activities comply with the bank’s brand, ethics, and regulatory standards.
• Lead, train, and mentor the credit and marketing team to enhance productivity and professionalism.
• Set performance targets and monitor team achievement.
• Promote a performance-driven culture focused on quality service delivery and customer satisfaction.
• Ensure continuous improvement in credit operations and customer relationship management processes.

Risk Management & Compliance

• Ensure adherence to CBN prudential guidelines, loan classification standards, and KYC/AML requirements.
• Maintain effective collaboration with the Risk and Internal Control units to manage credit and operational risks.
• Identify early warning signals in loan portfolios and take proactive actions to mitigate risks.
• Participate in the design and implementation of credit scoring and loan monitoring systems.
• Staff productivity and retention.

Qualifications & Experience

• Bachelor’s degree  or HND in finance, Economics, Business Administration, Accounting, or related discipline.
• Professional Certification: MCIB (Microfinance Certified)
• Minimum of 5 years’ experience in credit, marketing, or business development, with at least 3 years in a managerial role within a financial institution or MFB.
• Strong knowledge of CBN guidelines, credit risk management, micro-lending, and SME finance.
• Proficiency in core banking applications and MS Office tools.