Assistant Business Manager at Mama Cass

Overview

• In this role, you will be responsible for supporting the Outlet Manager in running daily operations, ensuring quality service, managing staff, and maintaining outlet standards to drive performance and customer satisfaction.

Key Responsibilities

• Assist in overseeing all aspects of daily operations to ensure an efficient and customer-centric workflow.
• Work closely with the Outlet Manager to achieve sales targets, enhance profitability, and uphold performance standards.
• Monitor team attendance, conduct, and productivity, ensuring alignment with company policies and service expectations.
• Enforce strict adherence to food quality, hygiene, and safety protocols in line with regulatory and brand standards.
• Address and resolve customer concerns promptly and professionally, fostering a positive guest experience.
• Support inventory management processes, including stock audits, ordering, and waste reduction initiatives
• Guide, train, and inspire team members to deliver consistent, high-quality service and operational efficiency.
• Oversee accurate cash handling, daily reconciliation, and ensure compliance with financial procedures.
• Ensure the outlet remains clean, organized, and visually appealing, in line with brand presentation standards.
• Serve as the acting outlet lead in the absence of the Outlet Manager, making sound decisions to maintain business continuity.

Qualifications

• OND / HND / B.Sc Degree in Hospitality, Business Administration, or related fields
• Additional training in food service management is an advantage

Experience:

• 3 years experience in a supervisory or assistant managerial role in a QSR or hospitality setting.

Core Competencies:

• Good leadership and team coordination skills
• Basic inventory and cash handling knowledge
• Strong communication and interpersonal skills
• Customer service focused
• Attention to detail and organizational ability.

Behavioral Traits:

• Proactive and dependable
• Hands-on and supportive
• Positive attitude under pressure
• Strong sense of responsibility
• Flexible and adaptable to shift work.