Operations Manager at a Reputable Company

The Operations Manager is responsible for directing and overseeing the daily operations of the Property. This key leadership role ensures that every department functions seamlessly to deliver a world-class luxury experience. The ideal candidate will safeguard the hotel’s unique brand identity, while maximizing operational efficiency, financial performance, and employee 
engagement.

Key Responsibilities 

Guest Experience & Brand Standards 

• Ensure all guest-facing departments (Front Office, F&B, Housekeeping, and Concierge) consistently deliver exceptional, personalized service.
• Maintain the pristine condition of the hotel's modern interiors, ensuring the natural, earth-toned design elements remain immaculate across all rooms and public spaces.
• Oversee the seamless operation and safety of outdoor recreation amenities, specifically the property's hiking trail network, summit ascent routes, viewing platforms, and designated rest stops.
• Champion and integrate the hotel's wellness initiatives, ensuring programs such as guided meditation and earthing/grounding experiences are expertly facilitated for guests.

Operational & Financial Management

• Enforce and continuously refine the property's Financial Standard Operating 
• Procedures (SOPs), ensuring strict adherence to budgets, cost controls, and revenue targets.
• Analyse daily, weekly, and monthly operational reports to identify trends, rectify inefficiencies, and optimize profitability.
• Coordinate with the maintenance and engineering teams to ensure all physical assets, infrastructure, and landscaping are meticulously maintained.

Team Leadership & Development

• Lead the continuous execution of the staffing framework, ensuring optimal department allocation and shift coverage.
• Foster a positive, high-performance work culture by mentoring department heads and staff.
• Conduct regular performance evaluations, identify training needs, and implement development programs to elevate service standards.
• Mediate and resolve any internal staff conflicts swiftly and professionally.

Compliance & Safety

• Ensure the property complies with all local regulations, health and safety standards, and licensing requirements in Plateau State.
• Implement and oversee comprehensive security protocols to guarantee the safety of all guests, staff, and physical assets.

Qualifications & Requirements

• Education: Bachelor’s degree in Hospitality Management, Business Administration or a related field (Master’s degree is an advantage).
• Experience: Minimum of 7 years of progressive management experience in luxury hotels or high-end resorts, with a proven track record in the Nigerian hospitality sector.

Skills:

• Strong financial acumen with experience managing complex departmental budgets and Financial SOPs.
• Exceptional leadership and team-building capabilities.
• Excellent verbal and written communication skills for executive reporting, business planning, and guest relations.
• Keen eye for design and aesthetic maintenance, particularly in luxury hotels and resort environments.

Personal Attributes:

• A passion for nature, outdoor recreation, and holistic wellness.
• High emotional intelligence, adaptability, and crisis-management skills.
• Detail-oriented with a proactive approach to problem-solving.

Working Conditions

• Full-time position requiring flexible hours, including weekends, holidays, and evenings 
• based on business demands.
• Requires mobility to frequently inspect the property, including outdoor terrain and trail systems