General Manager at a Hospitality Company

JOB SUMMARY

The General Manager will oversee the overall operations of the establishment, ensuring operational efficiency, excellent guest experiences, financial performance, staff productivity, and compliance with company policies. The successful candidate will provide strategic leadership, coordinate departmental activities, and maintain the high service standards expected of a premium hospitality establishment.

KEY RESPONSIBILITIES

• Oversee daily operations and ensure the smooth running of all departments.
• Develop and implement operational strategies to improve service delivery, profitability, and business growth.
• Supervise department heads and ensure accountability for departmental performance.
• Monitor revenue, expenses, budgets, inventory, and cost-control measures.
• Ensure exceptional guest service and promptly resolve complaints and operational issues.
• Recruit, train, supervise, and evaluate employees in collaboration with Human Resources.
• Enforce company policies, standard operating procedures, and disciplinary standards.
• Monitor food and beverage quality, hygiene, safety, and service standards.
• Ensure compliance with relevant government regulations and hospitality industry requirements.
• Prepare operational reports and provide regular performance updates to management.
• Identify business improvement opportunities and implement measures to increase customer satisfaction and profitability.
• Maintain effective relationships with suppliers, business partners, and other stakeholders.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's degree or HND in Hospitality Management, Business Administration, or a related field.
• Minimum of 5–7 years of relevant experience in hospitality management, with at least 3 years in a senior supervisory or managerial position.
• Proven experience managing restaurant, hotel, lounge, or fine-dining operations.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Sound knowledge of budgeting, financial reporting, revenue management, and cost control.
• Excellent customer service and conflict-resolution skills.
• Ability to manage multiple departments and work effectively under pressure.
• Proficiency in hospitality management systems and Microsoft Office applications.

KEY COMPETENCIES

• Strategic and operational leadership.
• Financial management and business development.
• Staff supervision and performance management.
• Guest relations and service excellence.
• Planning, organization, and problem-solving.
• Integrity, professionalism, and accountability.

PERFORMANCE INDICATORS

The General Manager's performance will be assessed based on:

• Revenue growth and overall profitability.
• Guest satisfaction and service quality.
• Operational efficiency and cost control.
• Staff productivity, retention, and discipline.
• Compliance with company policies and regulatory requirements.
• Achievement of established business targets.