Sales & Operations Associate at PeopleX Africa

Our Client - Kay’s Perfumery is a leading luxury fragrance brand, proudly Nigerian, dedicated to crafting elegant, hypoallergenic, and memorable perfumes, home fragrances, scented products, and experiences. They are seeking a customer-focused Sales & Operations Associate to serve as the face of our brand at our Flagship store in Abuja, ensuring every client enjoys a premium in-store experience that reflects our values of sophistication, quality, and warmth.

Location: Wuse 2, Abuja (FCT)

About the Role

• We are hiring a Sales & Operations Associate to oversee the day-to-day running of our Wuse 2 flagship store.
• This is a sales role that combines:
  • Sales leadership
  • Store operations management
  • Customer experience excellence
• You will be responsible for ensuring the store runs smoothly, efficiently, and profitably, while delivering a premium, consistent brand experience across all customer touchpoints.
• You will also supervise and support the Store Assistant, ensuring tasks are executed properly and standards are maintained at all times.

Success in This Role Looks Like

• Consistently meeting and exceeding weekly and monthly sales targets
• Driving strong conversion from walk-ins, WhatsApp, ads, and social media enquiries
• Maintaining tight operational control over inventory, reporting, and store processes
• Ensuring the store environment is always clean, organised, and visually aligned with a luxury brand
• Effectively managing and supporting the Store Assistant to perform at a high level
• Ensuring accurate sales logging and inventory reconciliation at all times
• Generating clear weekly and monthly reports on sales, stock, and customer trends
• Creating a smooth, efficient customer journey from enquiry to purchase to follow-up
• Proactively identifying and implementing improvements in store operations and sales processes.

Key Responsibilities

• Lead in-store sales and deliver a premium, personalised customer experience that reflects Kay’s Perfumery’s brand standards.
• Drive revenue across all channels (walk-in, social media, website) through proactive selling, upselling, and consistent follow-up.
• Oversee daily store operations to ensure efficiency, consistency, and a smooth customer journey.
• Supervise and support the Store Assistant to ensure tasks are completed accurately and standards are maintained.
• Manage inventory and stock control, ensuring alignment between physical stock and website/backend records.
• Ensure accurate daily and weekly sales logging, order processing, and reporting.
• Maintain a clean, organised, and visually appealing store environment aligned with luxury brand expectations.
• Handle customer enquiries across WhatsApp and social platforms, driving engagement and conversions.
• Capture and report customer feedback, sales trends, and insights to inform business decisions.
• Identify and implement improvements in store performance, sales processes, and customer experience.

Qualifications & Skills

• Interested candidates should possess an OND / HND / Bachelor's Degree
• 2 - 3 years of experience in retail, sales, hospitality, or operations (luxury, beauty, or lifestyle preferred)
• Strong sales ability with confidence in closing and upselling
• Excellent communication and interpersonal skills
• Strong organizational and operational management skills
• Ability to lead and supervise junior staff
• High attention to detail and appreciation for luxury aesthetics
• Familiarity with inventory systems and sales tracking tools
• Ability to work independently and take initiative
• A genuine interest in fragrance, beauty, or lifestyle products
• Must be based in or around Wuse 2, Abuja.

Compensation & Benefits

• Monthly base salary of N150,000
• Performance-based bonuses tied to:
  • Monthly sales targets
  • Operational efficiency
• Opportunity to grow into a Store Manager / Operations Lead role
• Ongoing training in:
  • Luxury retail
  • Sales strategy
  • Fragrance knowledge
• Work within a fast-growing, premium brand with strong expansion plans.