Hausa Speaking - Inbound Customer Service Agent at BFREE Africa

Job Description

• Monitor all incoming calls from customers for all inquiries about products and services.
• Assist various departments to facilitate recovery.
• Analyze all customer issues and assist to resolve them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarize the same to be presented to management.
• Maintain knowledge on all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements

• Proficiency in Hausa language.
• Previous experience working as a Call center agent/Customer service agent.
• Excellent typing Skills
• Working knowledge of google workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of 84,000 NGN gross per month
• Performance-based bonus of NGN20K based on eligibility.
• HMO

Academic Qualifications:

• B.Sc./HND/OND/NCE in any field