IT Support Engineer at Avetium Consult Limited

About the job

• Provide first- and second-level support for hardware, software, and network issues.
• Perform routine system maintenance and preventive checks
• Log, track, and resolve support tickets within agreed SLAs.
• Assist users with technical issues and provide basic user training where required.
• Maintain accurate documentation of incidents, resolutions, and system configurations
• Escalate complex issues and collaborate with the IT team to ensure timely resolution.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–4 years' experience in IT support or systems administration
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with enterprise applications and cloud-based solutions is an added advantage.
• Excellent problem-solving, communication, and customer service skills
• Experience in troubleshooting hardware, software, and network issues in business environments.
• Exposure to cloud-based solutions and enterprise applications is an advantage.