General Manager – Health Care Services at ICS Outsourcing Limited

Role Summary

• The General Manager – Health Care Services is responsible for providing strategic and operational leadership to ensure business growth, service excellence, regulatory compliance, financial performance, and exceptional client experience.

Key Responsibilities

• Develop and implement business growth strategies.
• Build referral partnerships and identify new business opportunities.
• Oversee day-to-day healthcare operations and service delivery.
• Ensure compliance with healthcare regulations, quality standards, and company policies.
• Manage client relationships, onboarding, and service reviews.
• Lead, coach, and develop operational teams.
• Monitor operational and financial performance, budgets, and KPIs.
• Drive continuous improvement across people, processes, and service delivery.

Key Performance Indicators (KPIs)

• Revenue growth and new client acquisition
• Referral partnerships and conversion rate
• Service delivery and workforce utilization
• Client satisfaction and complaint resolution
• Audit performance and regulatory compliance
• Budget adherence and profitability
• Team engagement and KPI achievement