General Manager at Eta-Zuma Group W/A Limited

Role Summary

• The General Manager (GM) provides overarching strategic leadership and operational oversight to five core functional units: Human Resources (HR), Administration (Admin), Finance, Facility Management, and the Store.
• The GM ensures these units operate cohesively, efficiently, and in alignment with the organisation’s mission, vision, and strategic objectives.
• As the principal link between executive leadership and departmental operations, the GM is accountable for organisational performance, resource optimisation, policy compliance, and the cultivation of a high-performance, inclusive workplace culture.

Key Responsibilties
Strategic Leadership & Planning:

• Develop, communicate, and execute the organisation’s strategic plan across all five functional units.
• Translate the Executive Chairman’s directives into operational goals, targets, and timelines.
• Lead annual business planning cycles including goal-setting, budgeting, and performance benchmarking.
• Monitor macro-environmental trends and adjust organisational strategies accordingly.
• Champion change management initiatives and drive continuous improvement across all units.

Human Resources (HR) Oversight:

• Provide strategic direction on talent acquisition, workforce planning, and succession planning.
• Oversee performance management frameworks, ensuring consistent and fair evaluations across all units.
• Champion employee engagement, well-being, and a positive organisational culture.
• Review and approve HR policies, compensation structures, and employee development programmes.
• Ensure full compliance with applicable labour laws, employment regulations, and internal HR policies.

Administration (Admin) Oversight:

• Oversee the delivery of efficient administrative support services to all functional units.
• Ensure streamlined internal communication systems, document management, and record-keeping practices.
• Approve administrative policies, procedures, and process improvement initiatives.
• Monitor administrative expenditure and ensure value-for-money across support services.
• Supervise the Admin Manager in maintaining organisational compliance with statutory requirements.

Finance Oversight:

• Provide strategic guidance on financial planning, budgeting, forecasting, and reporting.
• Review and approve annual budgets, financial statements, and capital expenditure proposals.
• Ensure robust internal financial controls, risk management frameworks, and audit readiness.
• Monitor financial performance against targets and implement corrective measures as needed.
• Ensure timely and accurate financial reporting to the Executive Chairman and statutory bodies.

Facility Management Oversight:

• Oversee the maintenance, safety, and optimal utilisation of all organisational facilities and assets.
• Approve facility maintenance schedules, capital improvement projects, and vendor contracts.
• Ensure compliance with health, safety, and environmental (HSE) regulations across all premises.
• Drive cost-effective facility management strategies, including energy efficiency and space optimisation.
• Supervise the Facility Manager in managing service-level agreements with contractors and suppliers.

Store Management Oversight:

• Provide strategic leadership to the Store unit to ensure optimal inventory control and supply chain efficiency.
• Review and approve procurement policies, inventory management systems, and stock control procedures.
• Ensure alignment between store operations and organisational financial and operational targets.
• Monitor key store performance indicators including stock turnover, wastage, and procurement costs.
• Approve and oversee vendor relationships, procurement agreements, and supply contracts.

Stakeholder Engagement & Representation:

• Act as the primary organisational liaison with external stakeholders including regulators, partners, and key vendors.
• Represent the organisation at strategic forums, meetings, and industry events.
• Manage and nurture relationships with government agencies, funding bodies, and community stakeholders as applicable.

Qualifications and Experience
Minimum Qualifications:

• A Bachelor’s Degree in Business Administration, Management, Finance, or a related field.
• A postgraduate qualification (MBA or equivalent) is strongly preferred.
• Professional certification in management, finance, HR, or a related discipline is an added advantage.

Experience:

• Minimum of 8 years of progressive management experience, with at least 5 years in a senior leadership or general management role.
• Demonstrated experience overseeing multiple functional units, including HR, Admin, and/or Operations.
• Proven track record of strategic planning, budget management, and organisational performance improvement.
• Experience in stakeholder management and executive-level reporting is highly desirable.

Working Conditions:

• This is a full-time, office-based role.
• Occasional travel may be required for stakeholder engagements, site visits, and strategic meetings.