GA People Specialist: L&D at Smollan

About the Role:

The Learning & Development Officer is responsible for designing, coordinating, and delivering training programs that
build the skills, capability, and performance of retail field teams. The role focuses on driving productivity, compliance,
customer experience, and career development across the retail workforce.

Training Needs Analysis

• Identify learning and skills gaps across retail roles
• Work with line managers to understand performance challenges and training requirements.

Onboarding & Induction

• Coordinate onboarding programs for new hires.
• Ensure new employees understand company policies, safety, and performance expectations.
• Learning Content Curation & Foundation Training
• Curate, update, and manage learning content to ensure relevance, accuracy, and alignment with business
  needs.
• Ensure all Foundation / mandatory training courses are completed by employees within the stipulated
  timelines.
• Track completion status, follow up with employees and line managers, and escalate delays where necessary.
• Maintain accurate records of foundation training completion for audit and compliance purposes.

Field Coaching & Support

• Conduct field visits to observe performance and provide coaching.
• Support supervisors in delivering on-the-job training and coaching.

Learning Administration

• Maintain training records and attendance logs.
• Track training completion and certification status.

• Manage training calendars and logistics.

Performance & Impact Measurement

• Evaluate training effectiveness using KPIs such as sales uplift, compliance scores, and productivity.
• Collect feedback to continuously improve training programs.

Compliance & Standards

• Ensure all training aligns with Nigeria Labor laws, health & safety, and company SOPs.
• support audit and compliance with requirements through proper training documentation.
• Provide first-level support for Smollan’s Learning Experience Platform (LXP) and related learning software.
• Troubleshoot and resolve user challenges related to the LXP and training systems.
• Liaise with internal IT teams or external vendors to escalate and resolve technical issues where required.
• Ensure smooth user adoption and effective utilization of learning platforms across Nigeria

Stakeholder Collaboration

• Work closely with the People team, Operations, and Business Managers.
• Liaise with external training providers when required.

Requirements

• Bachelor’s degree in human resources, Education, Business Administration, or related field.
• 3-5 years’ experience in Learning & Development, preferably within retail, FMCG, or field operations.
• Knowledge of training methodologies.
•  Experience working with field-based teams is an advantage.
• Teamwork and collaboration
• Proficiency in learning management systems and e-learning authoring tools
• Analytical Skills
• Communication skills (verbal & written)
• Facilitation Skills
• Resilience & stress management
• Business acumen