Front Desk Officer at Woodgate Structure Limited

Job Summary

• A front desk officer in a fashion houseacts as the first point of contact, responsible for managing the reception area, greeting clients, and handling appointments, inquiries, and administrative tasks to maintain a professional image and ensure smooth operations.
• Key duties include managing calls and visitors, coordinating schedules and fittings, maintaining the reception area's tidiness, providing information about products and services, and assisting with general administrative work like mail and data entry.
• The role requires strong customer service, excellent communication, organizational skills, and a proactive approach to problem-solving in a fast-paced fashion environment.

Key Responsibilities

• Customer Service: Greet and welcome clients and visitors in a warm and professional manner, acting as the first point of contact for the fashion house.
• Communication: Answer, screen, and direct phone calls to appropriate staff members, and manage general inquiries in person, by phone, or email.
• Appointment Management: Schedule and manage appointments, consultations, and fittings for clients, and maintain staff calendars.
• Administrative Support: Handle incoming and outgoing mail and packages, perform data entry, filing, photocopying, and maintain office supply levels.
• Reception Area Maintenance: Keep the reception area clean, organized, and presentable, stocked with necessary stationery and informational materials.
• Fashion-Specific Tasks: May involve assisting with social media updates, managing basic financial records, and ensuring a seamless flow of items between departments.
• Confidentiality: Maintain discretion and confidentiality regarding client information and company operations.

Requirements

• Candidates should possess relevant qualifications with 3 - 4 years work experience.