Front Desk/Clients Relations/Customer Service at Soteria Eye Clinic

RESPONSIBILITIES

1. Serve as the first contact to customers.
2. Meet the needs of customers and give appropriate guide.
3. To maintain a friendly and courteous demeanour at all times.
4. Ensure patients are promptly reminded of their review and glasses’ due dates.
5. Act as point of contact for complaints and escalate client’s bookings as appropriate.
6. Study competition to find new ways to increase and retain customers.
7. Set sales targets and work diligently to meet them.

REQUIREMENTS

1. Must hold minimum of HND or equivalent and proficient in English Language (oral and written).
2. Must have good knowledge of the use of Microsoft Office Packages.
3. Excellent phone etiquette and ability to multi-task.
4. Must be smart, creative, good communicator and administratively efficient.
5. Ability to pay attention to details.
6. Good customer service orientation.
7. A Bi-lingual skill is an advantage.

A female Candidate is prefered and MUST reside in Lekki, Lagos State.