Assistant Branch Manager - Lagos at Mshel Homes Ltd

Job Summary

The Assistant Branch Manager will support the Branch Manager in overseeing daily branch operations, driving sales performance, ensuring excellent customer service, and enforcing company policies and procedures. The role requires strong leadership, operational efficiency, and the ability to contribute to business growth while maintaining Mshel Homes Limited’s standards and brand reputation.

Key Responsibilities

• Assist in coordinating and supervising daily branch activities to ensure smooth operations.
• Ensure compliance with company policies, SOPs, and regulatory requirements.
• Support the implementation of strategic plans and operational targets set by management.
• Monitor branch expenses and assist in budget control.
• Prepare and submit weekly and monthly operational reports.
• Support the Branch Manager in achieving sales and revenue targets.
• Supervise sales executives and ensure adherence to sales processes.
• Assist in developing and implementing marketing and promotional activities.
• Build and maintain strong relationships with clients, partners, and stakeholders.
• Handle escalated client issues and ensure timely resolution.
• Assist in supervising, coaching, and motivating branch staff.
• Monitor staff attendance, performance, and discipline in line with HR policies.
• Support onboarding and training of new employees.
• Promote teamwork, professionalism, and a positive work culture.
• Ensure high standards of customer service and client satisfaction.
• Handle customer complaints and feedback professionally.
• Ensure proper documentation and follow-up on client transactions.
• Ensure all transactions and activities comply with legal, regulatory, and internal control requirements.
• Support audits and inspections when required.
• Identify operational risks and recommend corrective actions.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, Marketing, Real Estate, or a related field.
• Minimum of 5-7 years experience in sales, operations, or branch management, preferably in real estate or related industries.
• Prior supervisory or leadership experience is an added advantage.

Skills & Competencies

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of sales operations and customer relationship management.
• Good analytical, reporting, and problem-solving skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft Office and CRM tools.