Floor Manager – Customer Service at Lily Hospitals Limited

Key Responsibilities

• Supervise daily front desk and floor operations to ensure smooth patient experience.
• Coordinate with clinical and non-clinical departments to manage patient flow efficiently.
• Monitor staff conduct, service delivery, and adherence to hospital standards.
• Handle patient inquiries, complaints, and service escalations with professionalism and empathy.
• Prepare daily activity and service reports for management review.
• Train and mentor customer service officers to maintain a consistent standard of care.
• Ensure compliance with health, safety, and operational policies.

Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3 years of relevant experience in a hospital or customer service management role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to multitask and work effectively under pressure.