Customer Service Associate at Lily Hospitals Limited

Job Summary

• We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.
• The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
• The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Welcome and attend to customers and visitors professionally
• Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
• Resolve complaints efficiently and escalate complex issues where necessary
• Provide accurate information regarding company products and services
• Maintain proper customer records and documentation
• Handle customer feedback and ensure customer satisfaction at all times
• Support administrative and operational activities within the department
• Maintain a professional appearance and uphold the company’s customer service standards
• Build and maintain positive relationships with customers and clients
• Perform other duties as assigned by management

Requirements

• Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
• 1–3 years relevant customer service experience
• HIM (Health Information Management) Certification is mandatory
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good knowledge of Microsoft Office applications
• Ability to multitask and work under pressure
• Strong organizational and time management skills
• Professional appearance and positive attitude
• Ability to work independently and within a team environment
• Must reside in Warri, Delta State or its environs, as accommodation will not be provided

Skills and Competencies:

• Customer relationship management
• Effective communication skills
• Conflict resolution ability
• Attention to detail
• Teamwork and collaboration
• Professionalism and integrity.