Customer Service Intern (NYSC) at Nuvelle Consulting

Responsibilities

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers.

Requirements

• Must be a serving NYSC corps member.
• Strong communication and interpersonal skills.
• Ability to multitask and work under minimal supervision.
• Basic knowledge of Microsoft Excel is an added advantage.
• Professional appearance and positive attitude.
• Must be posted to or willing to serve in the specified branch location.