Director, HR & Support Services at Nigerian Red Cross Society

Director, HR & Support Services

Department

N/A

Job Family

Support

Contract Type

Permanent

Location

Abuja, Nigeria

Reports To

Secretary General

Direct Reports

Head of Security, Head of Logistics, Head of Human Resources, Head of ICT, Admin Officer

Version Number

2

Job Summary

The Director of HR & Support Services will be responsible for the coordination of HR and administrative operations of NRCS and ensuring that the day-to-day affairs of the organization is appropriately managed by developing and implementing policies and processes for Legal, Security, Logistics, HR, ICT and Admin departments.

Main Duties and Responsibilities

Strategic

• Oversee the planning and forecasting of the society’s workforce requirements, organizational structure and manning levels, in line with overall corporate goals and objectives
• Monitor HR and talent strategy that supports NRCS and covers all facets of human resource management activities for the society
• Develop and oversee the implementation of annual operating plans of his/her assigned units, i.e. Legal, Security, Logistics, HR, ICT and Admin
• Coordinate the establishment of operating policies and procedures, consistent with NRCS policies and objectives, for Administration, Logistics, Human Resources, Security and Legal services.
• Ensure that security risk management is embedded across all areas of the NRCS to enable business operations whilst protecting all NRCS volunteers, personnel, assets, and operations.
• Participate in the development of long- and short-range strategic objectives, operating plans, policies and budgets for all units under their direction

Operational

HR and Admin

• Collaborate with other Directors and Department Heads to assess talent needs, capability gaps and design/develop talent strategy to support the society
• Facilitate the recruitment and orientation of newly appointed staff at National Headquarters and in Branches
• Ensure that the corporate culture and underlying values for NRCS and drive implementation is properly articulated.
• Collaborate with senior management to assess talent needs, capability gaps and design/develop talent strategy to support the society
• Serve as an advisor and functional expert regarding key talent strategies and issues, including succession planning, leadership development, employee retention, compensation and benefits etc.
• Develop HR and talent strategy that supports NRCS and covers all facets of human resource management activities for NRCS
• Oversee the articulation and execution of the NRCS HR strategy, and ensure alignment with the strategy, goals and objectives
• Validates periodic reports of the HR function and ensure implementation of improvement recommendations
• Prepare and develop monthly, quarterly, annual and key activities reports and share with relevant partners and stakeholders
• Undertake regular Assessment of skills of subordinates and develop and train them in order to improve performance.

Logistics

• Ensure that the NRCS has the proper policies and procedures for procurement, warehousing, fleet management and other logistics requirements of the National Society.
• Oversee long term procurement planning and demonstrate ownership for the implementation of an operational cost reduction programme including cost tracking practices/methods in order to maintain competitive edge in the market
• Ensure that the highest standards of transparency and accountability are enforced in all logistics processes (procurement, warehousing, fleet, etc.) and the control mechanisms are in place to prevent fraud and corruption.
• Promote and facilitate proper coordination is done with the rest of the teams, particularly with programmatic areas, to ensure that their logistics needs are met in a timely and quality manner.
• Implement and oversee the approved vendor selection and evaluation process and the documentation of Service Level Agreements required for defining relationship with vendors
• Oversee adherence of vendors to Service Level Agreements (SLAs)
• Oversee the identification and pursuit of new partnerships and supplier opportunities

Other areas

• Ensure the optimal management of IT resources to optimise performance and enhance the capacity of the NRCS to operate
• Ensure that adequate administrative services are provided to the NS and its programs in accordance with appropriate procedures and policies.
• Ensure that adequate legal services are provided to the NS and its programs minimizing the legal risk and protecting the integrity of the NRCS.
• Ensure that the NRCS has a proper Security Framework in place to protect its volunteers, staff, assets and integrity and that that Security Framework is properly enforced across all programs and branches of the National Society.
• In collaboration with the Asst. Coord. for Risk Management, ensure that adequate risk analysis is provided to the Secretary General on all areas under his/her responsibility.
• Collaboration and Alliance Management
• Share and collaborate with other organization leaders on best practices that improve unit systems and process performance
• Identify and build key relationships (partners, community, regulatory, authorities) at levels appropriate to existing strategy and the needs of the organisation
• Corporate Performance Management
• Guide organisational decision-making through monitoring of active metrics and management of goals, objectives, budgets, and systems, consistent with NRCS organisational and strategic objectives
• Ensure superior execution is cascaded down through the organisation via financial and operational action plans and performance feedback
• Continuous assessment of the performance of the NRCS strategy and adapting on-going continuous improvement in operations

Other Duties

• Perform any other work-related duties and responsibilities that may be assigned by the Secretary General
• Duties applicable to all staff
• Work actively towards the achievement of the society’s goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas

• Reduction in procurement cost
• Shared strategy implementation
• Quality of proposals and concepts notes developed

Qualifications and Experience

• First Degree in Management, Administration, Law, Business or Social Sciences from a reputable institution
• Postgraduate qualification in Management or Business Administration
• Minimum of 15 years of relevant experience of which at least 5 years as an executive / C-level in a reputable organisation
• Verifiable track record of managing multiple units and personnel
• Proven track record of success facilitating progressive organisational change and development within a growing organization
• Experience in Red Cross/Red Crescent Movement or an International NGO is an added advantage
• Experience of facilitating recruitment and on boarding processes
• Experience of handling confidential information

Skills and Competencies

Essential

• Knowledge of external and uncontrollable factors influencing NRCS, affecting its performance and strategies e.g. humanitarian and economic needs, social conditions etc.
• Ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• An understanding of financial management, people management and the management of other physical resources
• Fluency in written and spoken English is required
• Excellent judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Well-honed skills to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
• Ability to lead staff across the HQ and branches towards meeting the society’s vision, mission, and goals
• Awareness and willingness to respond to stakeholders in order to meet their needs, requirements and expectations
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Experience of facilitating recruitment and on boarding processes
• Judgement and Decision Making
• Self-supporting in computers (Windows, spread sheets, etc.)

Behavioural Competencies

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines