HRTM Operations & Compliance at New Age Mobile Concepts Limited

Job Purpose

To manage HRTM operations, employee relations, policy enforcement, and compliance, ensuring discipline, accuracy, and operational efficiency across the workforce.

Key Responsibilities

HR Operations Administration

• Maintain accurate employee records and HR database
• Manage attendance, leave, and workforce data
• Prepare HR documentation and reports

Policy Enforcement & Discipline

• Enforce attendance, punctuality, and workplace rules
• Issue queries, warnings, and disciplinary notices
• Support investigations and disciplinary processes

Employee Relations

• Handle employee complaints and grievances
• Provide first-level conflict resolution
• Escalate complex issues to HRTM Manager

Compensation & Benefits Administration

• Support payroll processing (accuracy and timelines)
• Administer employee benefits
• Maintain compensation records

Compliance & Audit

• Ensure compliance with labor laws and company policies
• Maintain audit-ready HR documentation
• Support internal and external audits

Reporting

• Generate attendance and disciplinary reports
• Track compliance metrics

Reporting Line

HR and Talent Manager

Broad KPIs

Operational Efficiency

• Accuracy of HR records (Target: 100%)
• Payroll accuracy (Target: 100%)
• HR request turnaround time

Attendance & Discipline

• Attendance compliance rate (Target: ≥95%)
• Reduction in absenteeism and lateness
• Disciplinary case resolution time

Compliance

• Audit compliance score (Target: 100%)
• Number of policy violations (trend reduction)

Employee Relations

• Grievance resolution turnaround time
• Employee complaint closure rate 

PROBATION SCORECARD)

Functional KPIs (70%)

Behavioural KPIs (30%)

Critical Deliverables

• Attendance control system fully enforced
• Zero payroll errors
• All employee records updated and accurate