Customer Service/Sales Representative at Talents and Skills Africa

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Representative. The ideal candidate will be responsible for providing exceptional customer service, driving sales, and maintaining strong relationships with clients. This role requires excellent communication skills, a proactive approach, and the ability to meet and exceed sales targets.

Key Responsibilities:

Customer Service:

• Respond promptly to customer inquiries via phone, email, or in person.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide detailed information about products or services to assist customers in making informed decisions.

Sales and Business Development:

• Identify customer needs and recommend suitable products or services.
• Upsell and cross-sell products to maximize sales opportunities.
• Achieve and exceed monthly and quarterly sales targets.

Client Relationship Management:

• Build and maintain strong relationships with new and existing clients.
• Conduct follow-ups to ensure customer satisfaction and encourage repeat business.
• Gather feedback to improve customer experience and service offerings.

Product Knowledge and Training:

• Stay updated on product features, pricing, and promotions.
• Educate customers on the benefits and applications of products or services.
• Provide input to management regarding customer needs and market trends.

Administrative Tasks:

• Maintain accurate records of customer interactions, sales, and transactions.
• Prepare and deliver sales reports to the management team.
• Assist in inventory management and ensure the availability of promotional materials.

Qualifications and Requirements:

• Education: Minimum of a high school diploma; a degree in Business, Marketing, or a related field is a plus.
• Experience: 2-4 years of experience in customer service or sales roles, preferably in a similar industry.
• Skills:
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent negotiation and persuasion skills.
  • Strong organizational and multitasking abilities.