Client Management & Development Manager at eRecruiter Nigeria

Key Responsibilities

• Ensure revenue retention for existing accounts while identifying opportunities for growth and converting new accounts.
• Drive revenue share growth with clients using multiple HMOs and manage smooth client onboarding and education to maintain trust and satisfaction.
• Build and maintain relationships with senior decision-makers, ensuring long-lasting and beneficial partnerships.
• Monitor client profitability and adjust premiums or plans for unprofitable clients, aiming to retain the business relationship.
• Prepare account development plans, renewal proposals, and reports for client approval and ensure timely contract renewals.
• Manage account documentation, communication, and compliance with invoicing, renewal, and receivables processes.
• Stay updated on client business plans, industry trends, and market developments to proactively address client needs and provide relevant market insights.
• Lead complaint resolution and collaborate with relevant teams to address client issues efficiently.
• Contribute to product development by identifying opportunities for new offerings that drive revenue.
• Lead and motivate the Client Management team, fostering a high-performance environment and developing staff professionally.
• Collaborate with internal departments to align strategies with organizational goals.
• Ensure compliance with contract service levels and maintain proper contract documentation and communication with clients.

Performance Metrics

• Retention: Revenue retention from existing clients.
• Growth: Additional revenue from existing clients.
• New Business: Revenue from new clients.
• Account Management: Invoicing, renewals, and receivables.
• Client Management: Onboarding, engagement, satisfaction, and relationship management.

Education, Experience, Skills, and Attributes

• Graduate degree from a recognized institution.
• At least 10 years of experience, with about 5 years in a leadership role within a revenue-generating function.
• Experience in the healthcare or HMO sector and understanding of industry-specific challenges.
• Strong relationship management, leadership, and business development skills.
• Excellent organizational, analytical, communication, and negotiation skills.
• Technologically proficient and adaptable, with a solution-oriented mindset.
• Strong commercial acumen and the ability to work well with others in a team-focused environment.