Chief Operating Officer (Head of Media, Brand and Communications) at Alfred & Victoria Associates

Position Overview

• As the COO, you will oversee the day-to-day operations of Intense Group, managing the company’s P&L, systems, processes, service delivery, resource optimization, and client satisfaction.
• Reporting directly to the CEO, you will lead a team of senior leaders across operations, HR, Finance, strategy, digital, creative, and client management. You will be instrumental in implementing scalable systems, improving operational efficiencies, and driving profitability.
• The ideal candidate will have extensive experience in creative and digital advertising agencies, preferably having worked their way up to an executive role.
• This trajectory helps develop a unique mix of business and management expertise, plus proficiency with our industry's practices, policies, and procedures.

Key Responsibilities
Operational Excellence

• Act as the integrator between the CEO and the rest of the company, setting and driving organizational vision, translating high-level strategy into actionable steps for growth, implementing organization-wide goal setting, human performance management, and annual operations planning
• Oversee operations, human resources, finance, and service delivery ensuring projects are completed on time, within budget, and to the highest quality standards.
• Implement tools and processes to standardize project management, time tracking, and employee utilization.
• Optimize resource allocation and utilization across creative and digital teams to improve efficiency.
• Monitor performance with time-tracking software, take corrective measures when necessary, and prepare detailed updates and forecasts.

Process Development & Compliance:

• Develop and enforce scalable operational processes that meet international standards.
• Analyze internal operations and identify areas for process enhancement
• Champion compliance with regulatory requirements, integrating them into workflows.
• Implement and maintain quality assurance practices to ensure consistent delivery excellence.
• Ensure compliance with business regulations in the Nigeria and UK markets, and take appropriate action when necessary.

Procurement and Outsourcing:

• Create a vendor management system for sourcing and onboarding freelancers, vendors, and suppliers globally.
• Develop procurement policies to streamline outsourcing and vendor relationships.

Pricing and Scoping:

• Develop accurate templates and processes for scoping and pricing retainers and projects to ensure profitability.
• Analyze historical project data to refine cost estimates and resource planning.

Technology and Innovation:

• Champion the integration of technology tools into operations, creative, digital and other teams to enhance efficiency.
• Collaborate with the innovation and data teams to test, adopt, and scale new technologies.
• Ensure existing tools are fully leveraged while identifying and implementing additional solutions when required.

Financial Oversight

• Work closely with the CFO to monitor operational budgets, manage P&L, and ensure financial performance aligns with business objectives.
• Analyze financial performance data to identify and address inefficiencies or opportunities for growth.
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability.

Leadership and Culture:

• Lead and mentor directors to foster a culture of accountability, growth, and excellence.
• Promote Intense Group’s core values: responsibility, innovation, owner mindset, growth orientation, excellence, and team spirit.
• Actively participate in talent development, ensuring the team is equipped to adapt to industry changes.

Client Relationship Management:

• Oversee high-level client relationships, stepping in to manage accounts when account directors are unavailable.
• Support the account management team in upselling services to existing clients when required.
• Build and maintain trusting relationships with clients
• Grow business volume with existing clients by delivering projects optimally, securing additional value-adding opportunities, and strengthening client relationships.

Human Resources:

• Ensure effective recruiting, onboarding, professional development, performance management, and retention

Others:

• Maintain a continuous line of communication with the CEO. Keep him informed of all critical issues.
• Represent the organization externally, as necessary
• Manage and cultivate existing relationships with partners, regulators, key suppliers, and other stakeholders to ensure effective project and program delivery and overall group performance.

Requirements

• Candidates should possess a B.Sc Degree  with 5 - 7 years of experience.