CBT Head Nigeria at Nokia Nigeria

Job ID: 2200000FRB
Department: Sales
Organization: CX Customer Experience

Job Description
The team you'll be part of:

• The Customer Experience (CX) organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
• This position will report to the Head Market Unit CEWA which is part of the Middle East CX team, based in Nigeria.
• The position will consist of selling to CSP customers located in Nigeria promoting the Nokia products and services to our customers in country. 

What you will learn and contribute to:

• As part of our team, you will learn to work in a hi-tech environment selling products and solution to Nigerian Telecom Companies.
• The position will grow the candidate in sales and technical skills in a global company promoting cutting edge technology.
• Looking for seasoned candidate with sales and marketing experience in the hi-tech industry selling product to CSPs in Nigeria.

Responsibilities
The key responsibilities and contributions include:

• Positioning Nokia products and services in the assigned customers
• Be responsible for sales forecast, revenue generation and customer interface on assigned accounts
• Provide Business Group (BG) feedback on solution and service as customer advocate
• Represents Nokia in the country, with external and public engagements. Main interface with the local Authorities & Government, aiming to promote Nokia’s position and brand in country.
• Meet orders intake and Sales targets, develop new business, expand your pipeline for MN, IP, Optics and Fixed Networks 
• Develop and sustain strong relationships with customer across your territory to enable successful positioning and sales of Nokia products and services
• Be responsible for your sales strategy as well as the coordination of Nokia contacts with the customer
• Participate to the development and articulate your sales strategy and account planning
• Maintain effective internal communications and networking with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations
• Accountable for managing the account including all internal processes
• Maintain your appropriate skills, training and knowledge to position and value sell Nokia’s products/services/solutions to our customers efficiently
• Ensures ethic & compliance in accordance with Nokia policies, ensure procedures and reporting for the (Customer Teams) CT
• Work in close collaboration with all BG RBCs of Middle East, the CT account managers and the MU team.
• Provide support for operations, deliveries, demand planning and any margin improvement plans

Your Skills and Experience
The competencies required for the role are: 

• Experienced sales skills, solid experience in handling an account/customer of comparable size and complexity. In particular it requires agile sales techniques and experiences to face a highly competitive environment
• Good understanding of Nokia's product & solution and overall Nigerian telecommunications market, trends and related regulations
• Leadership skills to lead your accounts and collaborative skills to win business in team
• Negotiation, communication and good interpersonal skills
• Ability to manage large and complex sales environment
• Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CBT
• Ability to build relationships with stakeholders in Nigeria and with the customers
• Develop/execute strategies addressing all stakeholders of ICT industry.
• Influence buying decisions at the customer centrally on market-wide deals
• Ability to provide guidance during critical deal making process and collaboration with RBCs (Regional Business Controllers)
• Relevant financial experience to support forecasting and the qualification of opportunities
• Experience with contract management, financial terms and conditions

Requirements
It would be nice if you also had:

• Relevant University Degree in Telecommunications, Technical, Business or similar qualification
• 12+ years relevant experience in Telecoms or IT in Nigeria.
• Proven track record in handling complex sales
• Demonstrated high autonomy and creativity to win in a competitive environment
• Business development track record: identification, business case, development, until deal closure

What We Offer

• Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.