Business Relationship Officer, Verification Services at Unified Payment Services Limited

Job Objectives

• To drive revenue growth by acquiring new business and strengthening existing client relationships, while ensuring exceptional service delivery and efficient receivables management.
• The role aims to support the expansion of Payarena Verification Services through proactive business development, effective stakeholder engagement, timely reporting, and seamless collaboration with internal teams to deliver value-driven solutions.

Duties and Responsibilities

• Win new business from clients and manage relationship with clients to grow the existing business.
• Resolves or treat customer’s issue/request promptly.
• Work with Head of Department (HOD) to develop/upsell existing business to clients, and identify and pursue new business opportunities for Payarena Verification Service.
• Collation of tasks from internal and external call notes/meetings.
• Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
• Manage efficient receivable circle with clients.
• Provide clients with required reports on timely basis.
• Work with project office/Ecommerce Platform team on delivery of business enabling projects.
• Provide support for all other departmental activities/tasks as may be required be the HOD.

Key Performance Indicators

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree / HND in any relevant discipline.
• Experience: Minimum of 3 years relevant work experience in fintech, digital payments, e commerce, or financial services.
• Post NYSC experience.

Key Competence Requirements
Knowledge/Experience:

• Technical knowledge in selling service-oriented products/solutions.
• Very good knowledge of payment industry.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.