Business Relationship Officer, Payloft at Unified Payment Services Limited

Job Objectives

• We are seeking a Payloft Associate to join our dynamic team.
• The ideal candidate will have a strong background in fintech, e-commerce, and digital payments.
• This role involves managing digital payment operations, supporting product development, ensuring compliance, and delivering excellent customer and merchant experiences.

Responsibilities

• Support the development and execution of Payloft’s payment solutions within the e-commerce group.
• Oversee day-to-day digital payment operations, including transaction monitoring, reconciliation, and issue resolution.
• Collaborate with product, technology, and compliance teams to design and improve payment workflows.
• Conduct market research to identify opportunities for innovation in e-commerce payments.
• Ensure adherence to financial regulations, risk management policies, and compliance standards.
• Provide insights on customer and merchant feedback to improve Payloft products.
• Prepare reports and dashboards to track KPIs and department performance.
• Assist in onboarding and supporting merchants and partners using Payloft solutions.

Key Performance Indicator

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree in Finance, Business Administration, Economics, Computer Science, or a related field.
• Experience: Minimum of 3 years of relevant work experience in fintech, digital payments, e-commerce, or financial services. Post NYSC experience.

Key Competency:

• Knowledge/Experience: Strong understanding of payment systems, digital wallets, and online transaction processes.
• Familiarity with regulatory frameworks, risk management, and compliance in financial services.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in MS Office, payment platforms, and relevant fintech tools.
• Ability to work collaboratively in a fast-paced, innovative environment.

Preferred Attributes:

• Experience with APIs and payment integrations.
• Knowledge of emerging fintech trends (blockchain, BNPL, digital currencies).
• Project management and stakeholder engagement experience.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator with the ability to close the right type of business deals at the highest level.