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  • Posted: Jan 15, 2026
    Deadline: Mar 31, 2026
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  • UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
    Read more about this company

     

    Relationship Officer, Other Financial Institutions

    Job Objectives

    • The Relationship Officer – Other Financial Institutions (OFIs) is responsible for managing and expanding strategic partnerships with microfinance banks, mortgage banks, finance companies, digital lenders, and other non-bank financial institutions.
    • The role focuses on driving business growth through collaboration, integration, and cross-selling of the company’s fintech solutions and payment services, while ensuring strong relationship management, compliance, and operational excellence.

    Responsibilities
    Partnership & Relationship Management:

    • Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs).
    • Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution.
    • Identify partnership opportunities that align with the company’s financial inclusion and revenue growth objectives.
    • Negotiate and manage partnership agreements, SLAs, and commercial terms.
    • Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential.

    Business Development & Growth:

    • Drive adoption of the company’s payment and fintech solutions across partner OFIs.
    • Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently.
    • Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities.
    • Support product innovation and joint solutions targeted at the OFI segment.

    Operational & Risk Management:

    • Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards.
    • Resolve operational challenges in collaboration with internal support teams.
    • Track and reconcile financial transactions, settlements, and partner accounts as required.
    • Maintain accurate and updated partner records in CRM or internal systems.

    Performance Monitoring & Reporting:

    • Analyze partner performance metrics and prepare periodic business and performance reports.
    • Provide insights on market trends, competitor activities, and emerging opportunities in the OFI space.
    • Support management decision-making through data-driven reporting and recommendations.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s Degree in Finance, Economics, Business Administration, Banking, or a related field.
    • Experience: Minimum 5 - 7 years of relevant experience in relationship management, partnership development, or business development within the financial services or fintech sector within the OFI segment. Post NYSC experience.

    Key Competency:
    Knowledge/Experience:

    • Understanding of the regulatory landscape and operational models of non-bank financial institutions in Nigeria.
    • Strong interpersonal, communication, and analytical skills.
    • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); familiarity with CRM platforms is an advantage.
    • Ability to manage multiple accounts, prioritize tasks, and deliver on performance targets.

    Preferred Attributes:

    • Experience in a fintech, MFB, finance house, or B2B payment service provider.
    • Familiarity with digital channels such as APIs, wallets, and agency banking platforms.
    • Strong customer orientation with a problem-solving mindset.
    • Ability to work both independently and collaboratively in a structured environment.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • Confident negotiator and ability to close the right type of business deals at the highest level.

    go to method of application »

    Relationship Officer, Public Sector

    Job Objectives

    • As an Analyst in the Public Sector team, will be responsible for managing key government relationships, driving adoption of our payment solutions within ministries, departments, and agencies (MDAs), and supporting strategic growth initiatives across the public sector landscape.

    Responsibilities

    • Develop and manage relationships with key stakeholders in the public sector, including MDAs, regulators, and government partners.
    • Identify and pursue opportunities for payment solution deployment across federal, state, and local government entities.
    • Coordinate the end-to-end implementation of payment and collection platforms in line with government and institutional requirements.
    • Provide subject-matter support during engagements, tenders, or proposal submissions for public sector opportunities.
    • Collaborate with internal stakeholders (product, legal, compliance, technology, and operations) to ensure client expectations are met.
    • Analyze performance metrics and generate periodic reports on transactions, usage trends, and revenue contributions.
    • Monitor market developments and regulatory changes affecting government payments and advise the business accordingly.
    • Represent the company at relevant public forums, stakeholder meetings, and industry events.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s Degree in Public Administration, Finance, Business, Political Science, or a related field.
    • Experience: Minimum 5 – 7 years of progressive experience in client relationship management, public sector engagement, or digital payment solution roles. Post NYSC experience.

    Key Competency:
    Knowledge/Experience:

    • Strong understanding of public sector procurement processes and digital transformation initiatives.
    • Experience with payment systems, remittance platforms, and government collections is an advantage.
    • Excellent communication, presentation, and negotiation skills.
    • Proactive, self-driven, and capable of managing multiple engagements with minimal supervision.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint).

    Preferred Attributes:

    • Prior experience in a fintech, commercial bank, or technology company servicing government clients.
    • Demonstrated success in managing long-term institutional relationships.
    • Familiarity with financial regulations and public sector digitalization frameworks in Nigeria.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • Confident negotiator and ability to close the right type of business deals at the highest level.

    go to method of application »

    Business Relationship Officer, General Merchandise

    Job Objectives

    • The Relationship Officer (General Merchandise) will be responsible for managing and growing merchant relationships within the general merchandise category on the company’s digital mall platform.
    • The role involves onboarding, nurturing, and optimizing vendor performance, driving category sales growth, and ensuring excellent customer experience through quality product listings, pricing competitiveness, and inventory availability.

    Responsibilities
    Merchant Relationship Management:

    • Build and maintain strong relationships with general merchandise vendors (electronics, fashion, home & living, etc.).
    • Serve as the primary point of contact for assigned merchants, ensuring satisfaction and continuous engagement.
    • Negotiate and manage merchant agreements, commission rates, and promotional partnerships.
    • Provide ongoing business support, addressing merchant concerns and ensuring adherence to platform policies.

    Category Growth & Performance:

    • Develop and implement category strategies to grow sales, improve assortment, and increase market share.
    • Monitor and analyze vendor performance metrics (sales, conversion rates, return rates, etc.) and take corrective actions when necessary.
    • Identify and onboard new strategic merchants to strengthen the platform’s general merchandise offering.
    • Collaborate with marketing and analytics teams to design campaigns that drive visibility and conversion

    Operational Excellence:

    • Ensure high-quality product listings, accurate pricing, and consistent availability across theplatform.
    • Coordinate with internal operations, logistics, and customer service teams to ensure smooth order fulfillment.
    • Track inventory levels and coordinate restocking with vendors.
    • Manage escalation of vendor-related issues to ensure timely resolution.

    Business Intelligence & Reporting:

    • Prepare periodic reports on category performance, vendor sales, and growth opportunities.
    • Monitor industry trends, competitor activities, and consumer behavior to inform strategic decisions.
    • Provide insights to guide product sourcing, pricing strategies, and promotional plans.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field.
    • Experience: Minimum 5 – 7 years of relevant experience in e-commerce, retail, or vendor relationship management (preferably in a digital marketplace). Post NYSC experience.

    go to method of application »

    Business Relationship Officer, Payloft

    Job Objectives

    • We are seeking a Payloft Associate to join our dynamic team.
    • The ideal candidate will have a strong background in fintech, e-commerce, and digital payments.
    • This role involves managing digital payment operations, supporting product development, ensuring compliance, and delivering excellent customer and merchant experiences.

    Responsibilities

    • Support the development and execution of Payloft’s payment solutions within the e-commerce group.
    • Oversee day-to-day digital payment operations, including transaction monitoring, reconciliation, and issue resolution.
    • Collaborate with product, technology, and compliance teams to design and improve payment workflows.
    • Conduct market research to identify opportunities for innovation in e-commerce payments.
    • Ensure adherence to financial regulations, risk management policies, and compliance standards.
    • Provide insights on customer and merchant feedback to improve Payloft products.
    • Prepare reports and dashboards to track KPIs and department performance.
    • Assist in onboarding and supporting merchants and partners using Payloft solutions.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s Degree in Finance, Business Administration, Economics, Computer Science, or a related field.
    • Experience: Minimum of 3 years of relevant work experience in fintech, digital payments, e-commerce, or financial services. Post NYSC experience.

    Key Competency:

    • Knowledge/Experience: Strong understanding of payment systems, digital wallets, and online transaction processes.
    • Familiarity with regulatory frameworks, risk management, and compliance in financial services.
    • Excellent problem-solving, analytical, and communication skills.
    • Proficiency in MS Office, payment platforms, and relevant fintech tools.
    • Ability to work collaboratively in a fast-paced, innovative environment.

    Preferred Attributes:

    • Experience with APIs and payment integrations.
    • Knowledge of emerging fintech trends (blockchain, BNPL, digital currencies).
    • Project management and stakeholder engagement experience.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • Confident negotiator with the ability to close the right type of business deals at the highest level.

    go to method of application »

    Head, Public Sector

    Job Objectives

    • As a Head, Public Sector, will be responsible for driving the strategic engagement, growth, and performance of our public sector initiatives—leading the development, deployment, and adoption of innovative payment solutions across federal, state, and local government agencies.
    • This leadership role requires a deep understanding of government operations, regulatory environments, and fintech ecosystems, combined with a strong track record in public sector relationship management and business development.

    Duties & Responsibilities

    • Strategic Leadership: Define and execute the department’s growth strategy in alignment with the company’s vision for public sector engagement and digital transformation.
    • Government Relationship Management: Build and sustain high-level relationships with MDAs, regulatory bodies, public enterprises, and other key stakeholders.
    • Solution Deployment & Expansion: Oversee the design, customization, and rollout of payment and revenue collection solutions for public institutions.
    • Team Management: Lead and mentor a team of public sector professionals; drive accountability, performance, and development within the team.
    • Cross-functional Collaboration: Work closely with legal, compliance, technology, product, and operations teams to deliver effective and compliant public sector solutions.
    • Performance Monitoring: Develop KPIs and performance dashboards to track adoption, usage, revenue contribution, and operational efficiency.
    • Regulatory Intelligence: Monitor government policies, reforms, and digital initiatives that may impact the fintech landscape; serve as the voice of the public sector internally.
    • Advocacy & Representation: Represent the company at key industry engagements, stakeholder forums, and public-private partnership dialogues.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s degree in Public Administration, Political Science, Economics, Business, or a related field (Master’s degree or MBA is a plus).
    • Experience: Minimum 10 years of relevant experience in public sector engagement, digital payments, fintech, or financial services—at least 3 years in a leadership role. Post NYSC experience.

    Key Competency Requirements
    Knowledge/Experience:

    • Proven track record of managing government relationships and driving adoption of technology-driven solutions.
    • In-depth understanding of public sector procurement, government payment systems, and policy frameworks.
    • Exceptional leadership, communication, and stakeholder management skills.
    • Strategic thinker with strong analytical and business development capabilities.
    • Proficient in Microsoft Office Suite, with experience using CRM and reporting tools.
    • Previous experience working with or within public sector institutions, ministries, or government-owned enterprises.
    • Familiarity with NITDA, EFCC, FIRS, CBN policies, and national digital transformation agendas.
    • Ability to navigate political and regulatory complexities with diplomacy and tact.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • eConfident negotiator and ability to close the right type of business deals at the highest level.

    go to method of application »

    Group Head, Vas & Verification

    Job Objectives

    • The Group Head, VAS and Verification, will provide strategic leadership and operational oversight for the Verification and Value-Added Services business unit.
    • The role is responsible for driving innovation, ensuring regulatory compliance, expanding product offerings, and achieving revenue growth through customer-centric solutions.
    • The Group Head will collaborate across functions, manage key stakeholders, and lead the team to deliver superior verification and VAS products that strengthen Payarena’s competitive position in the fintech ecosystem.

    Duties & Responsibilities
    Strategic Leadership & Business Growth:

    • Define and execute the business strategy for the VAS and Verification group.
    • Identify market trends, customer needs, and new opportunities for product development.
    • Drive revenue growth, profitability, and market share expansion.
    • Develop annual business plans, budgets, and performance goals.

    Product Development & Innovation:

    • Oversee the design, development, and deployment of verification and VAS products.
    • Champion continuous innovation and integration of emerging technologies.
    • Ensure solutions are scalable, secure, and aligned with industry best practices.

    Operational Management:

    • Manage day-to-day operations of the Verification and VAS group.
    • Ensure compliance with all regulatory requirements (e.g., CBN, NCC, NIBSS, NDPC).
    • Develop and monitor KPIs to track operational efficiency and customer satisfaction.
    • Build partnerships with service providers, telcos, and third-party vendors.

    Stakeholder Engagement:

    • Act as the primary liaison between the business group and key internal/external stakeholders.
    • Represent Payarena in industry forums, partnerships, and regulatory engagements.
    • Build and maintain strong relationships with clients, partners, and regulators.

    People & Performance Management:

    • Lead, mentor, and motivate the Verification and VAS team.
    • Build a high-performing culture that emphasizes accountability and innovation.
    • Provide training, coaching, and career development opportunities.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: Bachelor’s degree in Business Administration, Finance, Computer Science, Engineering, or related field. Master’s degree/MBA is an advantage.
    • Experience: Minimum of 12 years’ experience in fintech, digital payments, telecoms, or financial services, with at least 5 years in a senior leadership role. Post NYSC experience.

    Key Competency Requirements
    Knowledge/Experience:

    • Strong knowledge of verification services (KYC, identity, background checks) and VAS (airtime, bills, digital services).
    • Proven track record of driving business growth and managing P&L responsibilities.
    • Strong regulatory knowledge and compliance management experience.
    • Excellent leadership, communication, and stakeholder management skills.
    • Analytical, strategic thinker with a passion for innovation and digital transformation.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • Confident negotiator and ability to close the right type of business deals at the highest level.

    go to method of application »

    Group Head, Payarena Mall

    Job Objectives

    • The Group Head – Payarena Mall will be responsible for the strategic leadership, operational governance, and business performance of the Fashion & Lifestyle and General Merchandise verticals.
    • This role requires a deep understanding of e-commerce dynamics, strong vendor and category management skills, and experience leading cross-functional teams across marketing, operations, merchandising, logistics, and customer experience.

    Duties & Responsibilities

    • Define and execute the business strategy for both the Fashion & Lifestyle and General Merchandise departments.
    • Lead category growth through assortment planning, pricing strategy, vendor acquisition, and brand partnerships.
    • Drive key metrics including traffic, conversion, GMV, customer retention, and profitability.
    • Oversee merchandising, campaign planning, online merchandising, and promotions to enhance customer engagement and sales.
    • Collaborate with marketing, product, technology, and logistics teams to deliver a seamless end-to-end customer experience.
    • Establish strong vendor management frameworks—ensuring quality control, pricing consistency, and timely fulfillment.
    • Monitor performance data and consumer insights to refine strategy and inform decision-making.
    • Ensure operational excellence across supply chain, inventory, and fulfillment processes.
    • Represent Payarena Mall at leadership forums and collaborate closely with executive management on strategic initiatives.

    Key Performance Indicator

    • As agreed from time to time based on business exigencies.

    Job Requirements

    • Education: A degree / HND Bachelor’s degree in Finance, Business, Engineering, Computer Science, or a related discipline.
    • Experience: Minimum of 12 years of experience in e-commerce, retail, digital marketplaces, or consumer goods—with at least 5 years in a senior leadership role. Post NYSC experience.

    Key Competency Requirements
    Knowledge/Experience:

    • Proven experience scaling or managing online retail operations across multiple categories.
    • Strong knowledge of digital merchandising, vendor management, marketplace dynamics, and user acquisition strategies.
    • Excellent business acumen, data-driven decision-making ability, and strong commercial instincts.
    • Exceptional leadership, communication, and cross-functional collaboration skills.
    • Demonstrated ability to build and manage high-performance teams in a dynamic environment.
    • Entrepreneurial mindset with a passion for innovation and operational efficiency.
    • Prior experience at or working with large e-commerce platforms (e.g., Jumia, Konga, Amazon, Shopify-based marketplaces).
    • Understanding of digital payments, logistics integrations, and omnichannel commerce models.
    • Experience managing a tech-enabled marketplace or startup from early stage to growth.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Excellent written/oral communication skills.
    • Strong analytical skills.
    • Organizational skills.
    • Confident negotiator and ability to close the right type of business deals at the highest level.

    Method of Application

    Interested and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the email.

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