Business Relationship Officer, General Merchandise at Unified Payment Services Limited

Job Objectives

• The Relationship Officer (General Merchandise) will be responsible for managing and growing merchant relationships within the general merchandise category on the company’s digital mall platform.
• The role involves onboarding, nurturing, and optimizing vendor performance, driving category sales growth, and ensuring excellent customer experience through quality product listings, pricing competitiveness, and inventory availability.

Responsibilities
Merchant Relationship Management:

• Build and maintain strong relationships with general merchandise vendors (electronics, fashion, home & living, etc.).
• Serve as the primary point of contact for assigned merchants, ensuring satisfaction and continuous engagement.
• Negotiate and manage merchant agreements, commission rates, and promotional partnerships.
• Provide ongoing business support, addressing merchant concerns and ensuring adherence to platform policies.

Category Growth & Performance:

• Develop and implement category strategies to grow sales, improve assortment, and increase market share.
• Monitor and analyze vendor performance metrics (sales, conversion rates, return rates, etc.) and take corrective actions when necessary.
• Identify and onboard new strategic merchants to strengthen the platform’s general merchandise offering.
• Collaborate with marketing and analytics teams to design campaigns that drive visibility and conversion

Operational Excellence:

• Ensure high-quality product listings, accurate pricing, and consistent availability across theplatform.
• Coordinate with internal operations, logistics, and customer service teams to ensure smooth order fulfillment.
• Track inventory levels and coordinate restocking with vendors.
• Manage escalation of vendor-related issues to ensure timely resolution.

Business Intelligence & Reporting:

• Prepare periodic reports on category performance, vendor sales, and growth opportunities.
• Monitor industry trends, competitor activities, and consumer behavior to inform strategic decisions.
• Provide insights to guide product sourcing, pricing strategies, and promotional plans.

Key Performance Indicator

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field.
• Experience: Minimum 5 – 7 years of relevant experience in e-commerce, retail, or vendor relationship management (preferably in a digital marketplace). Post NYSC experience.