Relationship Officer, Other Financial Institutions at Unified Payment Services Limited

Job Objectives

• The Relationship Officer – Other Financial Institutions (OFIs) is responsible for managing and expanding strategic partnerships with microfinance banks, mortgage banks, finance companies, digital lenders, and other non-bank financial institutions.
• The role focuses on driving business growth through collaboration, integration, and cross-selling of the company’s fintech solutions and payment services, while ensuring strong relationship management, compliance, and operational excellence.

Responsibilities
Partnership & Relationship Management:

• Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs).
• Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution.
• Identify partnership opportunities that align with the company’s financial inclusion and revenue growth objectives.
• Negotiate and manage partnership agreements, SLAs, and commercial terms.
• Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential.

Business Development & Growth:

• Drive adoption of the company’s payment and fintech solutions across partner OFIs.
• Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently.
• Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities.
• Support product innovation and joint solutions targeted at the OFI segment.

Operational & Risk Management:

• Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards.
• Resolve operational challenges in collaboration with internal support teams.
• Track and reconcile financial transactions, settlements, and partner accounts as required.
• Maintain accurate and updated partner records in CRM or internal systems.

Performance Monitoring & Reporting:

• Analyze partner performance metrics and prepare periodic business and performance reports.
• Provide insights on market trends, competitor activities, and emerging opportunities in the OFI space.
• Support management decision-making through data-driven reporting and recommendations.

Key Performance Indicator

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree in Finance, Economics, Business Administration, Banking, or a related field.
• Experience: Minimum 5 - 7 years of relevant experience in relationship management, partnership development, or business development within the financial services or fintech sector within the OFI segment. Post NYSC experience.

Key Competency:
Knowledge/Experience:

• Understanding of the regulatory landscape and operational models of non-bank financial institutions in Nigeria.
• Strong interpersonal, communication, and analytical skills.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); familiarity with CRM platforms is an advantage.
• Ability to manage multiple accounts, prioritize tasks, and deliver on performance targets.

Preferred Attributes:

• Experience in a fintech, MFB, finance house, or B2B payment service provider.
• Familiarity with digital channels such as APIs, wallets, and agency banking platforms.
• Strong customer orientation with a problem-solving mindset.
• Ability to work both independently and collaboratively in a structured environment.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.