Branch Manager at Proten

Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget. 

Division: Retail Banking                                                                                           

Reports to: Regional Sales Manager 

Supervises: Account Officer(s), DSA and BETA Agents

Job Responsibilities

• Oversee EMS and other branch meetings.
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval.
• Manage loan portfolio.
• Responsible for the teams Sales/Service plan.
• Ensure the branch ambience is in line with the Bank's standard.
• Periodic review of direct reports
• Prepare and present branch performance.
• Conduct business premises spot check.

Key Performance Indicators

Daily Activities:

• Review of outer business premises, civil guards dressing and ATM gallery.
• Conduct EMS and review of daily volume report.
• Review and confirmation on previous days performance of account officers.
• Customer engagement (virtual) to Top 20 branch customers.
• Visit identified 5 customers/prospects.
• Monitor the CLOSA agents- their activity and overall performance.
• Review of Pre-call memos
• Review and recommendation of loans
• Review and approval of branch expense.

Weekly Activities:

• Participate in weekly cluster marketing storms/street mapping.
• Meeting with Branch Unit Heads.
• Deployment and monitoring of the weekly floor manager.
• Product knowledge sharing sessions.

Monthly Activities:

• Loan Book Review.
• Prepare and present Monthly Performance Review
• Business premises spot check (Internal and External).

Qualifications

Standard Requirements

• At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others.
• Problem solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building

Enablers

• Infopool                           
• Process Maker                        
• Mobile CRM
• PowerBI                           
• Fintrak Credit360                  
• Moneytor
• pi360                               
• Service Desk                          
• Dynamics 365 CRM         
• Self-Service Portal  
• Notification of imminent maturities (Risk Assets & FD),
• Realtime notification of volume movement (N5m and above)

Qualification

• A good first degree in any discipline and a Masters’ degree.
• A professional qualification will be an added advantage.