Assistant Manager, Real Estate and Administration (Management Information Systems), Real Estate & Administration at African Export-Import Bank (Afreximbank)

Job Summary

• The Assistant Manager, Real Estate and Administration (Management Information Systems – MIS) is responsible for overseeing the development, implementation, and maintenance of Management Information Systems (MIS) within the Real Estate and Administration department.
• The role ensures efficient data management, seamless IT operations, system upgrades, troubleshooting, and user support, while ensuring compliance with international best practices, QHSE standards, and Bank policies.
• The incumbent will work closely with the IT department to maintain system integrity, analyze data for informed decision-making, and continuously improve MIS infrastructure and reporting mechanisms.

Database & Network Connectivity:

• Collaborate with the IT department to develop a Bank-wide centralized Management Information System (MIS) that provides timely and accurate information to support decision-making.
• Set up and manage an IT Help Desk ticketing system, ensuring all tickets are successfully resolved in a timely and professional manner.
• Monitor and oversee the implementation and maintenance of all systems, ensuring service providers meet operational requirements for upgrades, testing, and version control of database systems.
• Conduct comprehensive evaluations and provide recommendations to the COO, ensuring all MIS functionalities align with service level agreements (SLAs), operational compliance requirements, and industry standards.

Data Analysis & Helpdesk Management:

• Extract, collect, and analyze performance-related data from various sources, ensuring alignment with pre-agreed KPIs to produce accessible, meaningful, and actionable reports.
• Utilize statistical techniques to interpret data trends, identify inefficiencies, and support decision-making processes for the Real Estate and Administration Department.
• Serve as the primary information resource for Bank staff regarding performance measurements and MIS functionalities.
• Document all MIS-related processes and conduct training sessions for new staff, ensuring efficient utilization of Bank systems.
• Perform troubleshooting on system-related issues, ensuring that all problems are resolved in a timely and professional manner while adhering to pre-designed procedures and Bank standards.
• Submit periodic progress reports to the COO, summarizing MIS performance, challenges, and recommendations for enhancements or upgrades.
• Enforce communication protocols to align all IT-related messaging with organizational policies and goals.
• Review and validate feedback from stakeholders to continuously enhance MIS service delivery and user experience.
• Encourage innovation within the team, staying up to date with industry trends and best practices to improve MIS infrastructure and operations.

Team Management & Leadership:

• Define and communicate key responsibilities and best practices to ensure efficient MIS operations and timely delivery of reports.
• Evaluate, train, and direct team members, ensuring regular performance assessments to achieve departmental KPIs.
• Establish clear workflows and operational guidelines to streamline system management, troubleshooting, and reporting.
• Ensure that strategies and processes are in place to support the department’s objectives and pre-agreed service level agreements.
• Foster collaboration and teamwork, encouraging continuous learning and innovation among team members.
• Promote trust and accountability by setting clear expectations, creating a space for contributions, inspiring team members, accepting mistakes as learning opportunities, and focusing on continuous improvement.

Other Responsibilities:

• Perform other duties as required by management or the evolving needs of the role.

Requirements
Qualifications:

• Education: Master’s degree in Computer Science or any related field.
• Certifications:
  • PMP certification is preferred.
  • Specialized training in database management, IT systems, or related areas is an added advantage.

Knowledge & Experience:

• Experience Required: Total Years of Experience: 6–10 years.
• Technical Skills:
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
  • Strong SQL skills.
  • Expertise in data analysis and database management.
  • Hands-on experience in installing, configuring, documenting, testing, training, and implementing new applications and systems.
  • Solid knowledge of computer hardware and software, including applications and programming.