Latest Jobs at African Export-Import Bank (Afreximbank)

Job Summary

• The Manager, African Trade Center Global (Human Resources & Administration) is responsible for leading HR strategy, talent acquisition, workforce planning, and administrative functions within the African Trade Center (ATC) Global portfolio. 
• The role ensures HR policies, compliance, and best practices are implemented while optimizing organizational structure, employee engagement, and administrative efficiency to support ATC’s trade facilitation initiatives.
• The incumbent will work closely with senior management, HR teams, government agencies, and trade stakeholders to attract and retain top talent while ensuring a high-performance work culture.

Key Responsibilities
Human Resources Strategy & Talent Management:

• Develop and execute HR strategies aligned with ATC’s global objectives.
• Oversee recruitment, onboarding, and workforce planning to attract top talent.
• Manage employee relations, compensation structures, and benefits administration.
• Implement performance management frameworks, ensuring alignment with KPIs and organizational goals.
• Foster a diverse, inclusive, and high-performance culture, ensuring talent retention and professional growth.

HR Compliance & Policy Implementation:

• Ensure compliance with labor laws, employment regulations, and global HR best practices.
• Develop, update, and enforce HR policies, contracts, and employee handbooks.
• Handle employee grievances, conflict resolution, and disciplinary processes professionally.
• Oversee HR audit processes, risk management, and compliance reporting.

Administration & Operations Management:

• Oversee office administration, facilities management, and operational efficiency at ATC Global offices.
• Ensure workplace safety, procurement compliance, and logistics support for ATC operations.
• Develop cost-effective administrative solutions to optimize operational performance.
• Manage external vendor contracts, travel logistics, and office services.

Stakeholder & Employee Engagement:

• Work with government agencies, trade partners, and internal teams to enhance HR and administrative functions.
• Implement employee wellness, training, and leadership development programs.
• Lead HR digital transformation, introducing automation and data-driven HR analytics.

Qualifications & Experience

• Master’s Degree in Human Resources, Business Administration, Organizational Development, or related field.
• 10+ years of HR and administrative leadership experience in a multinational, trade, or financial services environment.
• Strong knowledge of labor laws, HR policies, and talent acquisition strategies.
• Experience in performance management, employee engagement, and organizational development.
• Proficiency in HRMS, payroll systems, and digital HR platforms.
• Fluency in English (French or other African languages is a plus).

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About Job

• The Hotel General Manager (GM) will oversee the opening and management of our brand-new hotel property. He will play a key role in the pre-opening phase, leading the efforts to launch the property, and then continue to oversee day-to-day operations once the hotel is open and operational.
• The GM will ensure the property meets operational excellence, delivers exceptional guest experiences, and achieves financial and business objectives.

Key Responsibilities
Pre-Opening Phase:

• Lead and manage the pre-opening process, including recruitment, hiring, training, and on-boarding of key staff.
• Coordinate with corporate teams to ensure timely delivery of operational plans, marketing campaigns, and IT infrastructure
• Collaborate with contractors, and vendors to ensure the hotel’s physical space aligns with brand standards.
• Develop and implement pre-opening budgets, forecast and track costs, and ensure all preparations are made to open the hotel on time.
• Train the staff on group policies and procedures, including those for guest services, operations, housekeeping, food and beverage, and sales & marketing. Eventually adapt the policies to local regulation.
• Develop and implement a sales strategy to build awareness and attract guests to the new hotel, creating partnerships and local marketing efforts.
• Ensure all licensing, legal, and safety requirements are met for opening.

Operational Phase (Post-Opening):

• Oversee daily hotel operations, ensuring a smooth and high-quality guest experience in all areas, including guest services, housekeeping, food and beverage, maintenance, and administration.
• Drive revenue growth through strategic planning, pricing strategies, and optimizing occupancy and average daily rate (ADR) in line with the Group guidelines.
• Develop and manage marketing and sales initiatives to promote the hotel, maximize revenue, and improve market visibility.
• Represent the hotel at local events and business meetings, establishing a strong network and reputation within the community.
• Monitor financial performance, including operating expenses, profit and loss statements, and adherence to budgetary guidelines.
• Review guest feedback and implement solutions to resolve any issues, maintaining high levels of guest satisfaction and loyalty.
• Lead regular performance meetings with department heads, setting goals and assessing performance against KPIs.
• Ensure the hotel maintains adherence to brand standards and implements continuous improvements.
• Manage relationships with key stakeholders, including ownership, corporate offices, and local businesses.
• Implement and enforce health and safety standards and protocols for staff and guests.
• Foster a positive and collaborative culture among staff, with a focus on guest satisfaction, team engagement, and performance excellence.

Required Qualifications

• Proven experience as a Hotel General Manager, with a strong background in both pre-opening and operational management.
• In-depth knowledge of hotel management software and property management systems (PMS).
• Strong financial acumen, with experience managing budgets, forecasting, and cost control.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and manage teams.
• Demonstrated ability to develop and implement operational processes, and ensure quality standards are consistently met.
• Strong business development and marketing capabilities to drive sales, revenue, and brand awareness.
• Experience with upscale, or full-service hotel brands is mandatory. Prior experience in conference centers managements is a plus.

Preferred Qualifications:

• Master’s degree in hospitality management, Business Administration, or related field.
• Minimum of 10 years in hotel management, with at least 3-5 years in a senior leadership role.
• Experience in hotel pre-opening and/or multi-property management is a plus.
• Fluency in English

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Job Summary

• The Senior Manager, Real Estate and Administration (Procurement) is responsible for leading and overseeing all procurement and supply chain operations within the Real Estate and Administration Department.
• The role involves strategic sourcing, supplier negotiations, contract management, procurement process optimization, compliance enforcement, and budget oversight.
• The incumbent will develop and implement procurement strategies to ensure cost-efficiency, transparency, and quality service delivery while maintaining compliance with Bank policies, procurement standards, and regulatory requirements.
• The Senior Manager will also lead a team of procurement professionals, ensuring effective resource allocation, vendor management, and continuous improvement in procurement processes to support the Bank’s strategic objectives.

Procurement & Supply Chain Management:

• Develop and implement a strategic procurement framework, ensuring compliance with Bank policies, procurement regulations, and QHSE standards.
• Oversee the full procurement cycle, including supplier selection, contract negotiations, procurement planning, and purchasing execution.
• Ensure all procurement activities align with Service Level Agreements (SLAs), cost controls, and operational compliance.
• Manage supplier performance, monitoring service quality, delivery times, contract compliance, and pricing effectiveness.
• Implement risk management strategies to mitigate procurement-related risks and ensure business continuity.
• Oversee the procurement of goods and services, ensuring timely delivery and cost-effectiveness.
• Maintain an updated vendor database, continuously identifying and sourcing new suppliers to enhance service delivery and pricing competitiveness.
• Lead contract negotiations with key vendors, ensuring optimal terms for cost, quality, delivery timelines, and payment conditions.
• Collaborate with Finance, Legal, and Administration teams to review, approve, and finalize procurement contracts.
• Monitor market trends, supplier innovations, and procurement best practices to drive efficiency and continuous improvement in procurement operations.

Procurement Compliance & Financial Oversight:

• Ensure full compliance with Bank procurement policies, regulatory requirements, and international procurement best practices.
• Oversee the development and enforcement of procurement policies and procedures, ensuring operational transparency.
• Monitor budget adherence across procurement activities, ensuring cost-effective spending and financial prudence.
• Conduct procurement audits, ensuring all purchasing activities meet internal and external compliance standards.
• Implement procurement reporting frameworks, providing management with insights on expenditures, cost savings, and process efficiencies.
• Coordinate with the Finance team to manage procurement budgets, cost projections, and financial reconciliation.
• Lead the end-of-year procurement evaluation, ensuring accurate reporting on supplier performance and budget utilization.

Supplier & Vendor Relationship Management:

• Develop and maintain strong supplier relationships, ensuring high-quality service delivery and operational efficiency.
• Establish vendor performance management systems, monitoring supplier compliance with contracts and service expectations.
• Conduct regular supplier evaluations, implementing corrective actions when necessary to enhance service standards.
• Manage procurement risk by maintaining a contingency supplier network, ensuring business continuity in case of service disruptions.
• Lead strategic supplier negotiations, ensuring the Bank secures the best pricing, delivery terms, and service agreements.

Team Leadership & Performance Management:

• Lead and mentor the procurement team, ensuring a high-performance culture that aligns with the Bank’s strategic objectives.
• Develop and implement training programs to enhance the procurement team’s technical expertise and process efficiency.
• Conduct performance evaluations, providing structured feedback to optimize individual and team contributions.
• Foster team collaboration, ensuring seamless coordination between procurement, finance, and administration teams.
• Promote innovation and process optimization, encouraging continuous improvement in procurement strategies and workflows.

Other Responsibilities:

• Provide advisory support to senior management on procurement-related matters.
• Represent the Bank in external procurement meetings, vendor negotiations, and industry forums.
• Perform additional duties as required by management or operational needs.

Job Requirements
Education & Professional Qualifications:

• Bachelor’s Degree in Procurement, Supply Chain Management, Business Administration, Finance, or a related field.
• Master’s degree in Procurement, Supply Chain Management, or Business Administration is preferred.
• Professional certifications such as CIPS (Chartered Institute of Procurement & Supply), CPSM (Certified Professional in Supply Management), or equivalent are an added advantage.

Experience:

• Minimum 10 years of procurement and supply chain management experience, preferably in the financial, banking, or corporate sectors.
• At least 5 years of managerial experience, leading procurement teams in a large organization.
• Proven experience in contract negotiations, supplier management, and cost optimization.
• Strong understanding of regulatory compliance, procurement risk management, and financial forecasting.

Skills & Competencies:

• Expertise in procurement strategy development, vendor negotiations, and contract management.
• Strong analytical and problem-solving skills for cost control, supplier evaluations, and risk mitigation.
• Proficiency in SAP, Oracle, or other Enterprise Resource Planning (ERP) procurement systems.
• Ability to manage multi-million-dollar procurement budgets effectively.
• Strong leadership and stakeholder engagement skills, with experience in cross-functional collaboration.
• Excellent communication and negotiation skills to influence key stakeholders and suppliers.
• In-depth knowledge of QHSE procurement standards, financial regulations, and internal audit compliance.

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About Job

• The Assistant Manager, Real Estate and Administration (Housekeeping & Catering) is responsible for overseeing and managing all housekeeping and catering services at the Bank headquarters.
• This includes ensuring high-quality cleaning and hygiene standards, delivering excellent catering services, and maintaining compliance with international best practices, QHSE standards, and Bank policies.
• The role involves leading and motivating the housekeeping and catering teams to provide a safe, hygienic, and conducive work environment for Bank staff, tenants, and guests.

Responsibilities
Housekeeping Management:

• Oversee the housekeeping service providers to ensure the delivery of world-class cleaning services, maintaining a clean, safe, and healthy workplace.
• Manage and coordinate daily cleaning schedules, ensuring the entire Bank headquarters is impeccably clean, bacteria-free, and ready for use at all times in line with QHSE standards and Bank policies.
• Develop and implement a comprehensive cleaning plan, ensuring strict adherence to Service Level Agreements (SLAs), QHSE regulations, and Bank procedures, with enforcement of penalties for non-compliance.
• Assist in the preparation and management of the annual housekeeping budget, ensuring cost-effectiveness and efficient allocation of resources.
• Ensure that housekeeping service providers maintain a competent, well-trained, and motivated cleaning team, including relief staff for weekends and holidays.
• Supervise and monitor pest control and waste management activities to ensure a pest-free and bacteria-free environment, with daily garbage collection meeting health and safety standards.
• Coordinate with the Supply Chain First Officer to procure all cleaning equipment, tools, and supplies as required.
• Work with the Warehouse Manager to maintain sufficient stock levels and prevent shortages of essential cleaning materials.
• Submit detailed monthly reports (or more frequently, if required) to the Soft Services Lead, providing updates on the implementation of cleaning plans, challenges faced, and recommendations for action.

Catering Management:

• Oversee the catering team to ensure the delivery of world-class catering services that meet the highest standards in terms of food quality, service, and safety for Bank staff, tenants, and guests.
• Develop and implement a comprehensive catering plan, ensuring adherence to SLAs, QHSE regulations, and Bank policies, and enforce penalties for non-compliance.
• Assist in preparing and managing the annual catering budget, ensuring cost control and efficient resource utilization.
• Ensure that catering operations meet the highest food hygiene and safety standards, complying with quality assurance protocols and keeping detailed records.
• Supervise catering contracts and ensure timely, high-quality food service delivery.
• Submit detailed monthly reports (or as required) to the Soft Services Lead, covering catering plan implementation, challenges, and recommendations for improvement.

Team Management:

• Identify and communicate key responsibilities to ensure effective service delivery and achievement of operational objectives.
• Evaluate and direct team members, conducting regular assessments to ensure compliance with agreed-upon KPIs.
• Establish clear workflows to facilitate the smooth execution of daily tasks.
• Ensure that strategies and processes are in place to align with the Bank’s business objectives and operational needs.
• Foster a strong team spirit, enabling all team members to collaborate effectively and achieve optimal performance.
• Build trust and accountability within the team by setting clear expectations, encouraging contributions, providing constructive feedback, and supporting professional development.

Other Responsibilities:

• Perform any other duties related to housekeeping, catering, or real estate administration as required by management.

Experience:

• Total Years of Experience: 6-10 years.

Education:

• Master's Degree in Food Service Management or any related field.

Languages:

• Fluent: Arabic, English.
• Intermediate: French (preferred).

Knowledge & Skills:

• Software Proficiency:
  • Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Technical Skills:
  • Prior experience in Food & Beverage (F&B) services.
  • Experience in housekeeping/custodial tasks.
• Certifications/Licensure (Preferred but not required):
  • Specialized training in food service management, housekeeping, or related fields is an added advantage.

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Job Summary

• The Manager, Afreximbank African Trade Center (Operations) is responsible for overseeing the day-to-day operations, logistics, and service delivery of the Afreximbank African Trade Center (AATC) in Abuja, Nigeria.
• The role ensures the efficient management of facilities, administrative processes, vendor relations, and operational compliance to support the center’s trade facilitation and investment objectives.
• The incumbent will work closely with internal departments, government agencies, trade organizations, and service providers to ensure smooth operations, high service standards, and the optimal functionality of the AATC’s infrastructure and business services.

Key Responsibilities
Operational Management:

• Oversee the daily operations of the AATC facility, ensuring efficiency, security, and service quality.
• Manage logistics, procurement, and facility maintenance, ensuring the center operates seamlessly and meets international standards.
• Develop and implement operational policies and standard operating procedures (SOPs) for service efficiency.
• Ensure regulatory compliance, safety protocols, and quality control in all aspects of the center’s operations.

Facility & Vendor Management:

• Supervise facility management, utilities, and service contracts to ensure optimal functionality.
• Oversee the management of vendors, suppliers, and service providers, ensuring adherence to service level agreements (SLAs).
• Implement cost-control measures and efficiency improvements in facility operations.

Trade & Business Support Services:

• Coordinate with trade facilitation teams to support business events, exhibitions, and networking activities hosted at the AATC.
• Ensure the seamless delivery of business support services for tenants, investors, and trade organizations.
• Enhance the customer experience by ensuring high standards of service delivery across hospitality, event spaces, and trade services.

Stakeholder Engagement & Compliance:

• Liaise with government agencies, Afreximbank leadership, and private sector partners to align operations with trade and investment priorities.
• Ensure compliance with health, safety, environmental, and legal regulations governing the AATC.
• Provide operational reports, performance insights, and risk assessments to senior management.

Team Leadership & Performance Management:

• Lead and supervise the operations team, ensuring high levels of performance and professionalism.
• Oversee staff training, development, and performance management to enhance operational excellence.
• Foster a collaborative and customer-focused work environment, ensuring efficiency in service delivery.

Qualifications & Experience

• Master's Degree in Business Administration, Operations Management, Logistics, or a related field.
• 10+ years of experience in facility operations, trade center management, or logistics management.
• Proven expertise in operational strategy, vendor management, and stakeholder coordination.
• Strong understanding of trade facilitation, business support services, and regulatory compliance.
• Proficiency in facility management software, ERP systems, and operational reporting tools.
• Fluency in English (French or other African languages is an advantage).

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Job Summary

• The Head of African Trade Center Global is responsible for providing strategic leadership, operational oversight, and business development for the African Trade Center (ATC) Global operations.
• This role involves driving trade facilitation, investment promotion, and policy advocacy to support intra-African and global trade initiatives.
• The incumbent will work closely with governments, trade organizations, financial institutions, and key stakeholders to enhance the African Trade Center’s position as a global trade hub.
• The Head of ATC Global will develop and implement strategies to expand trade networks, optimize operational efficiency, and ensure alignment with Afreximbank’s mission of promoting African trade and economic growth.

Key Responsibilities
Strategic Leadership & Business Development:

• Develop and implement the global strategic vision for the African Trade Center, aligning with Afreximbank’s trade and investment objectives.
• Lead the expansion of ATC operations globally, identifying new trade opportunities, partnerships, and investment corridors.
• Establish and maintain high-level relationships with African governments, international trade bodies, multilateral institutions, and corporate entities.
• Drive policy advocacy and trade reforms, working with government agencies and trade associations to remove trade barriers and enhance market access.
• Develop and implement trade facilitation programs, including capacity-building initiatives, market intelligence reports, and trade financing solutions.
• Oversee global trade missions, business summits, and networking events, positioning the African Trade Center as a key player in international trade and investment.

Operational & Financial Management:

• Oversee all ATC global operations, ensuring efficiency in service delivery, operational frameworks, and financial performance.
• Develop and manage the annual budget and financial plans, ensuring alignment with corporate objectives and financial sustainability.
• Optimize operational processes, ensuring cost-effectiveness, risk management, and regulatory compliance across all ATC locations.
• Lead the development of digital trade platforms, integrating AI, blockchain, and fintech solutions to streamline trade transactions.
• Monitor trade volumes, financial performance, and impact metrics, providing regular reports and recommendations to senior management and the Board.
• Collaborate with Afreximbank’s financial services teams to develop customized trade finance solutions for businesses and government entities.

Stakeholder Engagement & Trade Facilitation:

• Establish and strengthen strategic partnerships with regional trade blocs (AfCFTA, COMESA, ECOWAS), global financial institutions, and investment agencies.
• Develop and implement B2B and B2G engagement strategies, facilitating trade deals, joint ventures, and investment agreements.
• Represent ATC Global in high-level trade negotiations, forums, and diplomatic engagements, advocating for African trade and investment opportunities.
• Collaborate with research and policy teams to generate market intelligence reports, trade insights, and investment roadmaps for African and global markets.
• Oversee trade infrastructure development initiatives, including logistics hubs, special economic zones, and digital trade platforms.

Team Leadership & Performance Management:

• Lead and mentor a global team, ensuring high performance, professional development, and knowledge-sharing across all trade centers.
• Establish a results-driven performance management system, tracking trade volumes, partnerships, and financial performance.
• Cultivate a collaborative work environment, fostering innovation and promoting a culture of excellence and accountability.
• Oversee the recruitment, training, and retention of top talent to enhance ATC’s operational efficiency and service delivery.
• Encourage cross-functional collaboration with Afreximbank’s financial, legal, policy, and communications teams to drive trade facilitation.

Risk & Compliance Management:

• Develop and enforce risk mitigation strategies, ensuring compliance with international trade laws, banking regulations, and corporate governance standards.
• Work with legal and compliance teams to monitor and manage regulatory risks, sanctions, and trade restrictions.
• Implement anti-fraud and anti-money laundering (AML) policies to ensure transparency and accountability in trade finance operations.
• Oversee the assessment of geopolitical risks, ensuring ATC’s operations remain resilient in dynamic global trade environments.

Other Responsibilities:

• Represent ATC Global in high-profile trade conferences, investment summits, and international business delegations.
• Provide advisory support to senior leadership, government officials, and trade policymakers on strategies to enhance Africa’s global trade competitiveness.
• Drive continuous innovation, leveraging technology and data-driven solutions to enhance trade facilitation and investment flows.

Requirements for the Role
Education & Qualifications:

• Master’s degree in International Trade, Business Administration, Economics, Finance, Supply Chain Management, or a related field.
• Professional certifications in Trade Finance, Procurement, Supply Chain Management, or International Business (e.g., CIPS, CITP, IFC FIT, WTO Certificate in Trade Finance, etc.) are an added advantage.
• Additional training or certification in Leadership, Strategic Management, or Public Policy is a plus.

Experience:

• Minimum 15 years of senior leadership experience in trade finance, international trade, investment promotion, or economic development.
• Extensive experience in leading large-scale trade facilitation projects, regional economic integration, and business expansion initiatives.
• Proven track record in policy advocacy, trade negotiations, and working with government entities, trade blocs, and financial institutions.
• Strong experience in developing and managing trade hubs, logistics centers, or international trade zones.
• Experience in managing multi-country operations and working in cross-cultural environments.
• Deep understanding of African trade ecosystems, regulatory frameworks, and the AfCFTA (African Continental Free Trade Area).

Technical Skills & Knowledge:

• Expertise in international trade finance, export-import policies, and trade facilitation instruments.
• Strong financial acumen with experience in budgeting, financial modeling, investment structuring, and risk management.
• Familiarity with global supply chains, trade logistics, customs regulations, and digital trade platforms.
• Knowledge of WTO agreements, trade finance solutions, and international trade compliance.
• Proficiency in procurement frameworks, trade deal structuring, and market entry strategies.
• Experience with public-private partnerships (PPPs), trade missions, and foreign direct investment (FDI) attraction strategies.
• Technological proficiency in ERP systems, trade finance platforms, AI-driven trade analytics, and blockchain-based trade solutions.

Soft Skills & Leadership Capabilities:

• Visionary leadership and strategic planning skills, with the ability to drive large-scale trade and investment initiatives.
• Strong negotiation and stakeholder management skills, with a track record of securing high-value trade agreements.
• Exceptional communication and diplomacy skills, with experience representing organizations at international trade forums.
• Ability to work effectively with high-level government officials, trade policymakers, and global financial institutions.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and business development.
• Adaptability and agility in managing complex trade environments, geopolitical risks, and regulatory challenges.
• Demonstrated ability to build and lead high-performance teams, ensuring continuous professional development and innovation.

Key Competencies & Skills Required:

• Proven leadership experience in international trade, investment promotion, or trade finance.
• Strong knowledge of African trade policies, AfCFTA, WTO agreements, and regional trade blocs.
• Expertise in global supply chains, trade logistics, and trade finance solutions.
• Demonstrated success in building high-level partnerships with governments, financial institutions, and trade organizations.
• Strong financial acumen, with experience in budget management, investment structuring, and business expansion.
• Ability to negotiate complex trade agreements and investment deals at a global level.
• Proficiency in digital trade platforms, fintech innovations, and blockchain-based trade solutions.
• Strong analytical and strategic thinking skills, with the ability to interpret trade trends and market intelligence reports.
• Exceptional leadership, stakeholder engagement, and cross-cultural communication skills.
• Fluency in English is required; proficiency in French or other African languages is an advantage.

Language Proficiency:

• Fluency in English is required.
• Proficiency in French, Arabic, Portuguese, or other African languages is a significant advantage.

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Job Summary

• The Assistant Manager, Real Estate and Administration (Management Information Systems – MIS) is responsible for overseeing the development, implementation, and maintenance of Management Information Systems (MIS) within the Real Estate and Administration department.
• The role ensures efficient data management, seamless IT operations, system upgrades, troubleshooting, and user support, while ensuring compliance with international best practices, QHSE standards, and Bank policies.
• The incumbent will work closely with the IT department to maintain system integrity, analyze data for informed decision-making, and continuously improve MIS infrastructure and reporting mechanisms.

Database & Network Connectivity:

• Collaborate with the IT department to develop a Bank-wide centralized Management Information System (MIS) that provides timely and accurate information to support decision-making.
• Set up and manage an IT Help Desk ticketing system, ensuring all tickets are successfully resolved in a timely and professional manner.
• Monitor and oversee the implementation and maintenance of all systems, ensuring service providers meet operational requirements for upgrades, testing, and version control of database systems.
• Conduct comprehensive evaluations and provide recommendations to the COO, ensuring all MIS functionalities align with service level agreements (SLAs), operational compliance requirements, and industry standards.

Data Analysis & Helpdesk Management:

• Extract, collect, and analyze performance-related data from various sources, ensuring alignment with pre-agreed KPIs to produce accessible, meaningful, and actionable reports.
• Utilize statistical techniques to interpret data trends, identify inefficiencies, and support decision-making processes for the Real Estate and Administration Department.
• Serve as the primary information resource for Bank staff regarding performance measurements and MIS functionalities.
• Document all MIS-related processes and conduct training sessions for new staff, ensuring efficient utilization of Bank systems.
• Perform troubleshooting on system-related issues, ensuring that all problems are resolved in a timely and professional manner while adhering to pre-designed procedures and Bank standards.
• Submit periodic progress reports to the COO, summarizing MIS performance, challenges, and recommendations for enhancements or upgrades.
• Enforce communication protocols to align all IT-related messaging with organizational policies and goals.
• Review and validate feedback from stakeholders to continuously enhance MIS service delivery and user experience.
• Encourage innovation within the team, staying up to date with industry trends and best practices to improve MIS infrastructure and operations.

Team Management & Leadership:

• Define and communicate key responsibilities and best practices to ensure efficient MIS operations and timely delivery of reports.
• Evaluate, train, and direct team members, ensuring regular performance assessments to achieve departmental KPIs.
• Establish clear workflows and operational guidelines to streamline system management, troubleshooting, and reporting.
• Ensure that strategies and processes are in place to support the department’s objectives and pre-agreed service level agreements.
• Foster collaboration and teamwork, encouraging continuous learning and innovation among team members.
• Promote trust and accountability by setting clear expectations, creating a space for contributions, inspiring team members, accepting mistakes as learning opportunities, and focusing on continuous improvement.

Other Responsibilities:

• Perform other duties as required by management or the evolving needs of the role.

Requirements
Qualifications:

• Education: Master’s degree in Computer Science or any related field.
• Certifications:
  • PMP certification is preferred.
  • Specialized training in database management, IT systems, or related areas is an added advantage.

Knowledge & Experience:

• Experience Required: Total Years of Experience: 6–10 years.
• Technical Skills:
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
  • Strong SQL skills.
  • Expertise in data analysis and database management.
  • Hands-on experience in installing, configuring, documenting, testing, training, and implementing new applications and systems.
  • Solid knowledge of computer hardware and software, including applications and programming.