Manager, Afreximbank African Trade Center (Operations), Real Estate & Administration at African Export-Import Bank (Afreximbank)

Job Summary

• The Manager, Afreximbank African Trade Center (Operations) is responsible for overseeing the day-to-day operations, logistics, and service delivery of the Afreximbank African Trade Center (AATC) in Abuja, Nigeria.
• The role ensures the efficient management of facilities, administrative processes, vendor relations, and operational compliance to support the center’s trade facilitation and investment objectives.
• The incumbent will work closely with internal departments, government agencies, trade organizations, and service providers to ensure smooth operations, high service standards, and the optimal functionality of the AATC’s infrastructure and business services.

Key Responsibilities
Operational Management:

• Oversee the daily operations of the AATC facility, ensuring efficiency, security, and service quality.
• Manage logistics, procurement, and facility maintenance, ensuring the center operates seamlessly and meets international standards.
• Develop and implement operational policies and standard operating procedures (SOPs) for service efficiency.
• Ensure regulatory compliance, safety protocols, and quality control in all aspects of the center’s operations.

Facility & Vendor Management:

• Supervise facility management, utilities, and service contracts to ensure optimal functionality.
• Oversee the management of vendors, suppliers, and service providers, ensuring adherence to service level agreements (SLAs).
• Implement cost-control measures and efficiency improvements in facility operations.

Trade & Business Support Services:

• Coordinate with trade facilitation teams to support business events, exhibitions, and networking activities hosted at the AATC.
• Ensure the seamless delivery of business support services for tenants, investors, and trade organizations.
• Enhance the customer experience by ensuring high standards of service delivery across hospitality, event spaces, and trade services.

Stakeholder Engagement & Compliance:

• Liaise with government agencies, Afreximbank leadership, and private sector partners to align operations with trade and investment priorities.
• Ensure compliance with health, safety, environmental, and legal regulations governing the AATC.
• Provide operational reports, performance insights, and risk assessments to senior management.

Team Leadership & Performance Management:

• Lead and supervise the operations team, ensuring high levels of performance and professionalism.
• Oversee staff training, development, and performance management to enhance operational excellence.
• Foster a collaborative and customer-focused work environment, ensuring efficiency in service delivery.

Qualifications & Experience

• Master's Degree in Business Administration, Operations Management, Logistics, or a related field.
• 10+ years of experience in facility operations, trade center management, or logistics management.
• Proven expertise in operational strategy, vendor management, and stakeholder coordination.
• Strong understanding of trade facilitation, business support services, and regulatory compliance.
• Proficiency in facility management software, ERP systems, and operational reporting tools.
• Fluency in English (French or other African languages is an advantage).