Assistant Manager, Real Estate and Administration (Housekeeping & Catering) at African Export-Import Bank (Afreximbank)

About Job

• The Assistant Manager, Real Estate and Administration (Housekeeping & Catering) is responsible for overseeing and managing all housekeeping and catering services at the Bank headquarters.
• This includes ensuring high-quality cleaning and hygiene standards, delivering excellent catering services, and maintaining compliance with international best practices, QHSE standards, and Bank policies.
• The role involves leading and motivating the housekeeping and catering teams to provide a safe, hygienic, and conducive work environment for Bank staff, tenants, and guests.

Responsibilities
Housekeeping Management:

• Oversee the housekeeping service providers to ensure the delivery of world-class cleaning services, maintaining a clean, safe, and healthy workplace.
• Manage and coordinate daily cleaning schedules, ensuring the entire Bank headquarters is impeccably clean, bacteria-free, and ready for use at all times in line with QHSE standards and Bank policies.
• Develop and implement a comprehensive cleaning plan, ensuring strict adherence to Service Level Agreements (SLAs), QHSE regulations, and Bank procedures, with enforcement of penalties for non-compliance.
• Assist in the preparation and management of the annual housekeeping budget, ensuring cost-effectiveness and efficient allocation of resources.
• Ensure that housekeeping service providers maintain a competent, well-trained, and motivated cleaning team, including relief staff for weekends and holidays.
• Supervise and monitor pest control and waste management activities to ensure a pest-free and bacteria-free environment, with daily garbage collection meeting health and safety standards.
• Coordinate with the Supply Chain First Officer to procure all cleaning equipment, tools, and supplies as required.
• Work with the Warehouse Manager to maintain sufficient stock levels and prevent shortages of essential cleaning materials.
• Submit detailed monthly reports (or more frequently, if required) to the Soft Services Lead, providing updates on the implementation of cleaning plans, challenges faced, and recommendations for action.

Catering Management:

• Oversee the catering team to ensure the delivery of world-class catering services that meet the highest standards in terms of food quality, service, and safety for Bank staff, tenants, and guests.
• Develop and implement a comprehensive catering plan, ensuring adherence to SLAs, QHSE regulations, and Bank policies, and enforce penalties for non-compliance.
• Assist in preparing and managing the annual catering budget, ensuring cost control and efficient resource utilization.
• Ensure that catering operations meet the highest food hygiene and safety standards, complying with quality assurance protocols and keeping detailed records.
• Supervise catering contracts and ensure timely, high-quality food service delivery.
• Submit detailed monthly reports (or as required) to the Soft Services Lead, covering catering plan implementation, challenges, and recommendations for improvement.

Team Management:

• Identify and communicate key responsibilities to ensure effective service delivery and achievement of operational objectives.
• Evaluate and direct team members, conducting regular assessments to ensure compliance with agreed-upon KPIs.
• Establish clear workflows to facilitate the smooth execution of daily tasks.
• Ensure that strategies and processes are in place to align with the Bank’s business objectives and operational needs.
• Foster a strong team spirit, enabling all team members to collaborate effectively and achieve optimal performance.
• Build trust and accountability within the team by setting clear expectations, encouraging contributions, providing constructive feedback, and supporting professional development.

Other Responsibilities:

• Perform any other duties related to housekeeping, catering, or real estate administration as required by management.

Experience:

• Total Years of Experience: 6-10 years.

Education:

• Master's Degree in Food Service Management or any related field.

Languages:

• Fluent: Arabic, English.
• Intermediate: French (preferred).

Knowledge & Skills:

• Software Proficiency:
  • Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Technical Skills:
  • Prior experience in Food & Beverage (F&B) services.
  • Experience in housekeeping/custodial tasks.
• Certifications/Licensure (Preferred but not required):
  • Specialized training in food service management, housekeeping, or related fields is an added advantage.