Sales & Marketing Coordinator (Hospitality Expert) at Kloverharris Limited

Responsibilities
Business Development & Sales:

• Identify and secure new business opportunities, corporate partnerships, and high - value clients.
• Drive sales across hospitality services, including rooms, events, food, and beverage outlets.
• Develop and implement sales strategies to achieve revenue and growth targets.
• Monitor market trends, competitor activities, and customer preferences to improve market positioning.

Team Leadership & People Management:

• Lead, supervise, and motivate sales and outlet teams to achieve performance goals.
• Conduct staff scheduling, performance monitoring, coaching, and training.
• Foster a customer - focused and high - performance work culture.
• Ensure effective communication and collaboration across departments.

Outlet & Operational Management:

• Oversee daily outlet operations to ensure service excellence and operational efficiency.
• Monitor inventory usage, sales performance, and cost control measures.
• Ensure compliance with operational standards, hygiene, and customer service procedures.
• Resolve customer complaints and maintain high guest satisfaction levels.

Reporting & Performance Management:

• Prepare sales reports, forecasts, and operational updates for management review.
• Track KPIs, revenue performance, and outlet profitability.
• Support management in implementing growth and improvement initiatives.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
• Minimum of 3-5 years’ experience in hospitality sales, restaurant management, or related roles.
• Proficient in Microsoft Office and POS/CRM systems. Good understanding of hospitality operations and customer service standards.