Front Desk Executive at AT&A Investment Limited

Job Summary

• A front office executive is the first point of contact at the office and is also an integral part of the administration team.
• They help to coordinate between the individuals visiting the office and the administrative team.
• They sometimes have to introduce the client to the higher management of the organization. It is necessary for a front office executive to possess a very pleasing personality and effective communication skills.
• Mentioned below are the job responsibilities of a front office executive.

Roles
A front office executive is responsible for:

• Attending to all the incoming calls, responding to them and transferring the call to the appropriate department.
• Scheduling Appointments
• Attending to visitors or customers who are physically present at office with professionalism. Registering their names and contact details and maintaining a database.
• The maintenance of important documents, files and attendance records, etc in an organized manner.
• Monitoring office supplies and placing orders when necessary
• Providing information about the services and products of the organization.
• Taking up other duties as assigned (travel arrangements, schedules etc.).
• Keeping the front desk tidy and presentable at all times with all necessary material (pens, forms, paper etc.)
• Handling correspondence and distributing them.
• Attending to customers on our online platforms
• Providing assistance to other business units when required

Requirements
Educational Requirements:

• The Front Desk Executive must possess a Bachelor’s Degree from an accredited institution with nothing less than a second class lower degree.

Experience Requirements:

• The Front Desk Executive will be a seasoned individual with a minimum of 1 – 2 years experience in the field. He/she should have proven experience in customer service, programs and processes.

Skills:

• The Front Desk Executive must demonstrate the following skills:
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Maintains professional appearance and demeanor at all times.

Knowledge:

• The Front Desk Executive must have proficient knowledge in the following areas:
• The real estate, asset management and retail / ecommerce business;
• Product offerings and internal workings of the Group
• Experience in using a wide range of relevant IT packages;
• Customer service;
• Proficiency in MS Office.

Key Competencies:

• Neat and professional appearance
• Ability to stay calm under pressure
• Organized and detail oriented
• Strong inter-personal skills
• Time management skills
• Effective written and verbal communication skills
• Computer Literacy.