Customer Care Supervisor at PZ Cussons

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints effectively.
• Identify issues and escalate them to supervisors when necessary.
• Provide customers with information about products and services.
• Route calls to the appropriate resources as needed.
• Document all call details according to standard operating procedures.
• Follow up on customer calls when required.
• Complete call logs and reports accurately.
• Perform other assigned duties as needed.
• Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
• Maintain effective safety management practices.
• Sustain quality systems management.
• Contribute to the implementation of sustainable continuous improvement systems

Qualifications:

• First Degree in any discipline
• Computer Literacy

Experiences: (What experience brings success to this role)

• Minimum of 1-2 years’ experience in customer service , and over this period has successfully delivered on KPIs.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
• Ability to handle stressful situations appropriately.