Experienced Customer Service Executive at Lagos Data School

Job Description

• This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth. Knowledge of IT skills is a plus.

Responsibilities

• Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
• Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
• Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
• Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

Requirements

• Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
• Must possess 3 years or more working in the Customer Service department
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
• Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.