Jobs at Lagos Data School

Job Description

• This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth. Knowledge of IT skills is a plus.

Responsibilities

• Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
• Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
• Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
• Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

Requirements

• Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
• Must possess 3 years or more working in the Customer Service department
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
• Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.

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Summary

• The Cyber Security Facilitator will develop course content, facilitate trainings and mentor students.

Job Description

• Develop courses and course outline
• Facilitate and anchor training sessions
• Obtain information from students
• Solve and escalate student problems
• Mentor students
• Manage training related projects.

Role Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent education
• Hands-on experience analyzing high volumes of logs, network data and other attack artifacts
• Good communication skills
• Have knowledge of incident response procedures and digital forensics
• Understand risk management principles and being able to assess and prioritize security risks
• Familiarity with ethical hacking principles and penetration testing methodologies is an added advantage
• Experience in training an added advantage.

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Job Summary

• The Data Science & AI Instructor will train and mentor learners.

Job Description

• Facilitate and anchor training sessions
• Obtain information from students
• Solve and escalate student problems
• Mentor students
• Manage training-related projects.

Role Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education
• Possess a strong knowledge of Data Scienceand AI
• Understanding data collection, storage, cleaning, and transformation is crucial.
• Familiarity with the development lifecycle of AI models is essential.
• Proficiency in data visualization tools and techniques
• Experience in training an added advantage.